Marriott St. Louis Grand

They do not honor reservations. You might reserve double beds (because you have kids), but when you arrive, they just say ‘sorry we don’t have any double beds left.’ Further, Gold status means nothing to them . Personally, I will never stay here again.

Executive King suite was spacious and perfect

They overbooked the hotel for the weekend. I booked my stay 5 months in advance and was staying for the weekend. I got bumped to the hotel 2 blocks away. The Marriott Grand was hosting my daughter’s dance competition and it made it VERY inconvenient to transport 2 little girls and their dance things 2 blocks in the city of St. Louis. I live in the county and was just staying her for convenience. Well, it wasn’t very convenient after all. Plus they didn’t notify me a head of time, which would have been great. I unloaded all of our belongings plus dance props, moved my car a block away to their parking garage, walked all the way back, only to be told to go get my vehicle and pack everything up again to be moved to the other hotel.

Booking.com收了全費. 但酒店仍收我錢. 我還要向酒店查詢, 又要聯絡booking.com跟進. 十分麻煩. 現時仍未知能否取回款項. 差差差

This hotel should not be 4 stars. The AC does not work (and there are many other reviews talking about this and the replies form the hotel all say they will fix it. Just stop lieing to us). We told the staff to not come back to the room after they could not find the issue with the AC and they showed up at 11:45 and would not stop knocking on our door. To make matters even worse, the staff tried to move us into a smaller room (no other rooms where available since everyone was here for the World Robotics Championship), and the front desk manager said that the "new' room had working AC and she had checked it herself. Another person with me decided to go check first and it was a good thing we did because that room also had no AC. Another thing, the staff asked if they could bring our luggage to our room but were told the wrong room number by the valet so it was taken to another room before finally coming to us. We were forced to stay here because of the Vex Robotics Tournament and the hotel said they could accommodate everyone but (hint hint) they can't. Please do not stay here, you will come to regret your decision unless you like to stay in a sauna. We had to switch hotels and wish I could give 0 stars. Also I thought Marriott was supposed to be "upscale" and "modern" but this makes any embassy suites I have stayed at look like a four seasons. The only AC you will get is in the lobby.

Clean, friendly and upgraded amenities in the rooms.

Easy check in and out, helpful staff, and great location for our trip. Love the fitness center.

The room needed more attention to cleaning. Needed more dusting. Beds not too comfortable, dented mattress.