Extended Stay America Premier Suites - Savannah - Pooler

We arrived late in the evening. The key card for our room wasn’t working. The staff—a young man and a young woman—did everything they could to sort out the problem. They upgraded us to a superior room. And they treated our child to hot chocolate and sweets. The staff were very friendly!

One downside: there was a strong smell of weed everywhere except in the room

Location and size of the rooms

From the interaction with 3 staff via the phone to have to change the date we were coming in due to an emergency, to the morning desk staff who literally told me when I called down to let her know there wasn't a hair dryer and that a plunger was needed. I was in the middle of getting ready so I informed her of that and asked if she could bring them up. Her response-" We don't put hair dryers in the rooms so you need to throw some clothes on and come get them. They will be at the front desk". So I "threw some clothes on", went to the front desk, which was dark and no one was there, picked up the hair dryer and the plunger. Perhaps I should have asked for a discount seeing how apparently I am now an employee of ESA plunging toilets and retrieving items that should already be in the rooms. If people are stealing the hair dryers, then attach them to the walls or charge the guests like would be done if they took a towel or the utensils. SMH 😒

Bed and pillows not very comfortable

Clean

Clean