Hampton Inn & Suites Springfield-Southwest

Good Location close to family when we come to visit. Our stay was comfortable with everything we needed.

Disgusting bedding. The room hadn't been cleaned properly and there was mold behind the bed and between the table of the beds. The staff didn't do anything for us. I asked for a call back from the manager left my phone number no call back. I sent an email out once I got him to the manager did not get a response yet. Feeling very disgusted.

The bedding was staying with some kind of yellow whatever I don't even want to know what it was. I pulled the bedding took it to the front desk. Upon finding the bed in bad condition I started looking around the hotel room. I found mold behind the bed behind the end next to the center table between the beds bathroom door had stains on it hairs on the floor in the bathroom in the corner mold growing in the vent and underneath the toilet. This place was disgusting. It was our second stay I guess I was too tired to inspect the first stay. Feeling disgusted

A lot of things going wrong with this place. For starters the ratings and reviews don’t match up. The gentleman when we checked in was playing with his D&D figures at the front desk, no biggie. Lobby looked really nice, then we got to our room. One of the comforters had a blood stain on it, ceiling in bathroom looked like it was going to fall in, stains in the carpet, sink in our suite stunk really bad to the point we had to put paper towel and a wash cloth over the drain, couch had stains. In addition to all these issues we had a problem with our lock in the door. Thankfully there was someone in the room to let us back in. Talked to front desk and was told there was nothing they could do about it, sorry. We got all of this for a wonderful $200. Would have stayed somewhere else but no other rooms were available at other hotels. Would have rather stayed at the $100/night place and been more comfortable. This property really needs to focus on making the rest of the hotel look like the lobby. Nice and shiny on the outside and pile of crap on the inside. Will never stay at this property again and I appreciate Hampton Inns

A lot of things going wrong with this place. For starters the ratings and reviews don’t match up. The gentleman when we checked in was playing with his D&D figures at the front desk, no biggie. Lobby looked really nice, then we got to our room. One of the comforters had a blood stain on it, ceiling in bathroom looked like it was going to fall in, stains in the carpet, sink in our suite stunk really bad to the point we had to put paper towel and a wash cloth over the drain, couch had stains. In addition to all these issues we had a problem with our lock in the door. Thankfully there was someone in the room to let us back in. Talked to front desk and was told there was nothing they could do about it, sorry. Would have stayed somewhere else but no other rooms were available at other hotels. Would have rather stayed at the cheaper place and been more comfortable. This property really needs to focus on making the rest of the hotel look like the lobby. Nice and shiny on the outside and pile of crap on the inside. Will never stay at this property again and I appreciate Hampton Inns

Comfortable room

A wonderful stay! Clean, well staffed with friendly folks and lovely amenities. We enjoyed a spacious room fitted with a microwave, wet bar and fridge. We loved the pool, missed a hot tub but enjoyed it none the less and were delighted by the free breakfast options! Would stay again.

Our room was quite out of date. We were told that the room would only be cleaned 1 out of the 3 days that we were staying "for our comfort". When we pressed the issue, we were told it was due to staffing issues. The website shows laundry facilities onsite. The laundry facility is actually in a different property which required a short drive to go to which was not convenient.

Was in town for a family visit. Hotel was clean and friendly. Only complaint was the pool needed a good cleaning.

Wonderful stsy