Holiday Inn Express- West Sacramento by IHG

Hotel has hospitable staff and even had snacks and sodas such as ice cream in the lobby available.

Very limited parking, they locked the lobby doors at 10p for the safety of the staff, I was unaware that the hotel was in an industrial area that had homeless, the toilet did not have a toilet seat to put down so I can close it before I flush which I consider very unsanitary, the shower in the handicap room the shower head was broken for a normal person to stand up and take a shower, and for a disabled person staying in the handicap room it is a tub shower making it very difficult for a handicapped person to step over the bathtub when a walk-in shower would have been more appropriate, the stopper in the bathroom sink was broke and you could not pick it up or push it down. I will never stay at this hotel EVER. The only good thing about the hotel was the staff.

Great location

Very clean and friendly staff

This met expectations, but only that. Not in a great location.

This was a nice, basic hotel that we got for a good price and met all our needs. It wasn't fancy but it was comfortable. The breakfast was great with lots of options. I would stay here again.

Front desk didn’t seem very welcoming. No fault of the staff, but they seem to have to spend their time in the office behind the front counter.

More space for receptionist to be available, instead of having to wait for someone to figure out someone is at the front counter.