The Ritz-Carlton Georgetown, Washington, D.C.

We stayed here for sentimental reasons. It is a great property at a great location. But it left a lot to be desired. My expectation for a property when you are paying 1k a nite is extremely high. It does not compare to a Four Seasons or other like properties.

Worst “Ritz” experience I have ever had in my career. Rooms are nice but the gym and restaurant are so bad. Marriott is destroying the Ritz brand

We have stayed at this Ritz before (handful of years ago) and I remember liking it so we stayed again. The lobby/lounge area is beautiful but our room was in the far tower by the spa elevator (room # started with ‘E’) and it was beyond dated. I felt like we were in a Hampton in with a nicer bed. So basic and very dated. Not luxurious at all. I hate to even say this because the staff was nice but it was just a somewhat depressing experiencing. We won’t be staying there again. Over priced for what it was and just a let down.

Excellent as expected with a Ritz Carlton. The service is exceptional. Will be returning soon.

what are we paying for here? The room is very dated but it was spacious. Lacks updated amenities, sink was cracked. As is typical with RC, they nickel and dime you for EVERYTHING. The concierges are great and very helpful but I would say the service was lackluster as a whole. Waited a very long time to be served in the lobby. I understand we are paying for the location but this was far too much money to pay for mid-tier service.

The lobby has a horrid, overwhelming chemical odor which caused my wife to pass out when we checked in. For the balance of our stay, we had to avoid the lobby and the amenities therein, and take a circuitous route to our room involving stairs up and down and around and so forth. When I asked the manager what the scent was, she told me this was “Ritz’s Signature Scent” which was supposed to resemble something like “Redwood Forest.” It actually more closely resembled being stuck in a taxi with those pine-shaped deodorizers, if there were 100 of them instead of just one. She also told me the scent was piped in 24-7, and nothing could be done about it. Low class.

Excellent but could use a better system for assistance with luggage.

Stay was great. Staff very accommodating.

I’ve been a regular at another flagship luxury Marriott property averaging over 50+ nights/yr at that property alone, and while I still adore many hotel and restaurant staff, recent management changes have yielded inconsistent experiences and IMHO undervalues loyalty. I decided to “shop around” in the DC-Metro area and The Ritz-Carlton Georgetown is the gem of the ball! Exceptional customer service abounds from each and every department. From pre-arrival, replies to automated emails from guest services get immediate attention and the team goes above and beyond to meet your needs. Rooms are well-maintained and exceedingly clean making you feel at ease and at home. Dining service is highly attentive and the food delicious. You will be hard press to fault this place — they thrive on excellence and have earned the #1 spot in DC!