Grand Hotel Castrocaro Longlife Formula

Una tra le più belle strutture termali visitate negli anni,. Comfort, bellezza e qualità delle terme sono la prerogativa principale. Lo staff è sempre disponibilissimo, l'hotel è di una bellezza eccezionale, soprattutto nelle parti originali mantenute dall'epoca di costruzione. A tutto questo si aggiunge il valore delle magnifiche acque termali e la professionalità dello staff sia lato estetico che medico-ambulatoriale. In sintesi è sempre un privilegio poter usufruire del Grand Hotel Castrocaro!

Nulla

Molto pulito e accogliente

Accoglienza, pulizia e professionalità

Excellent Especially Miss. ( lady from Morocco in the front desk)

Was ok

At best a four-star hotel. Not a five-star hotel any more. We have visited this hotel on several occasions over the years. Unfortunately, during that time, its standards have declined significantly—from what was once a five-star experience to something that now more closely resembles a three-star establishment. The quality of service has deteriorated markedly and no longer comes close to five-star expectations. Upon arrival, we were provided with only one bathrobe, despite the reservation being for three guests. After raising the issue, we received a second robe, albeit in the wrong size. Following a further request, the third robe was delivered only the next day—and again in an incorrect size. At the bar, the bartender tends to overlook guests, appearing more occupied with inventory and administrative tasks than with customer service. The average waiting time simply to place an order exceeds thirty minutes—even when there are only one or two patrons present. The rooftop bar and restaurant have been permanently closed, which is disappointing. The breakfast selection is, frankly, inadequate for a hotel of this category. Even a below-average four-star hotel would typically offer a better choice. During breakfast service, staff seem more focused on clearing tables than attending to guests. We waited nearly thirty minutes for the opportunity to place an order, despite making several attempts to attract a waiter’s attention. In the jacuzzi area, which one would expect to be subject to strict hygiene standards, guests were permitted to bring a dog. The hotel also appears unconcerned about guests openly smoking cannabis on the premises. When concerns are raised, the response is invariably that the hotel is understaffed and that guests are welcome to escalate complaints to management. This reply feels rehearsed and is delivered automatically, without any genuine attempt to address the issue. It is genuinely disappointing to see the direction in which this hotel is heading.

Spa e terme con poca gente e soprattutto bellissime

Colazione buona ma poca scelta Ci aspettavamo dolci come dalle foto su social e sito

La terrazza con solarium e vasche idromsssaggio

Un tuffo nel passato, con arredi originali Art Decò da fare invidia ai migliori Hotel d'oltralpe. Una Spa interna ricca e comodissima. Una accurata scelta dei particolari. La Reception, con il Sig. Simone ed i suoi collaboratori, è perfetta, cortese e professionale.