Countryside Suites Kansas City Independence I-70E Sports Complex Hotel

Clean and quiet 🤫

Had to wait til 3pm to check in

Nothing exciting

Felt like being in the movie The Shining.

Friendly and efficient!

When I arrived the main entrance was locked at 10 pm and i had to call just to be let in when they answered the phone i was informed of an additional $100 deposit either cash or card. And would it be ok? After agreeing i was let into the lobby and proceeded with check in and was told there's also a $10 cash property fee. After giving the woman a $20 bill she couldn't even make change and said she would have to bring it to my room. She then said "I have a room on the second floor". I asked her for a room on the first floor because I just had knee surgery 6 days prior. She stated she would have to check a room to see if it was clean while I waited. When she came back she said "the room was clean but it was a king bed not a queen" as if she expected me to pay extra and repeated it again after I asked if that was a problem. Most places considering my condition would have been very helpful and just accomodated my injury at no extra cost. I was very tired from driving all day long and said "just give me the room on the second floor" After finally getting a key I went back to my truck and pulled around the side of the building as directed and found my way to the room. When I got inside the TV was on ? Idk why. I shut the door and when i tried to lock the security deadbolt I had to pull the door in and out and it was quite a struggle just to engage the lock. The bathroom sink had toothpaste all over it and looked as though it had not been cleaned at all. At least bed was clean.

It was convenient and safe.

No Clear instructuins about checkout process..room upon entering no light bulb in entry had to contact mgr.2 times, bugs on wall- manger dismiss, unsure what " transfer fee" was about Mgr. asked $30 cash for what ? Upo. Check inn, finally Advertise " free breakfast" nothing offered for breakfast

Broken toilet fridge beds not made floor dirty showers broken

Mentioned above in complaint

Quite area