Hampton Inn & Suites Los Alamos

We stayed here for two nights. We requested the top floor when we booked the hotel, but we did not get the top floor when we checked in. On the first night, my husband and I were woken up by loud footsteps around midnight. The loud footsteps did not stop until 2am and I got very poor sleep that night. In the morning, I talked to the front desk lady and tried to change our room to the top floor. She told us people who stayed above us would check out today and the new guests would be staying above us. But the loud footsteps started around 8 pm on the second night and it did not stop until the front desk lady called the guests above us around 11pm. The front desk lady in the evening was very nice, but the front desk lady in the morning was rude. Overall the soundproofing was very poor. If you want to have a good night’s sleep, stay in a different hotel!

Everyone was super helpful and nice. We had refrigerator issues, and maintenance brought us a new one immediately

Pillows at hotels are always uncomfortable but I don't think that's something that can necessarily be changed.

The size of the room

Heater vent was extremely dusty and it smelled like something was burning. Waited at the front desk for 20 minutes to check in. Had to call facility to get someone to come check me in. Could not get live tv on the tv. Told staff they said they’d trouble shoot but never heard back. The room next to ours had two dogs that cried and barked all day and night. It seemed like a busy weekend and staff seemed stressed out. We have stayed here for the past three years for the hockey festival and usually recommend this hotel to our teammates. Don’t know we’ll be back after this stay. Definitely the worst stay in the past three years. Facility and service has gone down hill.

We have stayed at this Hampton several times over the past 10 years. It really needs an update. The water pressure is low and the fixtures are old. The staff was very friendly and helpful.

Good hotel, but expensive.

Good offering