The Clarendon Hotel & Spa, BW Signature Collection

Our original room was not clean. It was very small and there was no natural light because the shades were broken. We were moved to a different and nicer room that was larger, cleaner, with better light. Daily breakfast was great.

Even the larger room needed work - it had broken shades, a sink without a working stopper, and a broken chain on the door. Housekeeping was inconsistent. One day, after being gone all day, we returned to a room that had not been touched. Staff argued when we asked that housekeeping clean the room, blaming us for putting the 'do not disturb' sign on the door during an early morning breakfast. (We left by 9:30 and removed the sign at that time.)

Breakfast was phenomenal as was the service.

Slamming doors late into the night

Location

The rooftop bar was closed, but the manager did an excellent job handling the situation and made sure that we were taken care of. Thanks Brent!

Great location. Restaurant on site. Free breakfast. Great pool area.

Beds are extremely low for tall people. Very difficult to get in and out of. Toilet seats are also too low for adults. Our feet got very dirty when walking bear foot in our room. Floor needed to be mopped.

We love staying there. We have many times.

Nothing.

Checking in I didn't feel welcomed. I felt like we were put in the worst room there was available for some odd reason. I was completely friendly regardless of how it felt the whole time we were there. Our room was dirty. The bathtub was disgusting. There was a cockroach crawling on the bathroom sink next to my toothbrush when I woke up in the morning. The tile underneath the sink has gaps that bugs are getting through where the drain line is. The vertical blinds were installed standing off of the wall about 2 ½ inches leaving daylight and enough room to see the building next to us. The sun was so bright in the morning that I was unable to catch up on much needed rest & sleep. The entry area of the room looked unfinished with a huge empty area and a tiny mini fridge. No freezer in it either. The tiny clothes rack next to the bathroom looked like something that was purchased from a yard sale. The mattress was saggy and uncomfortable. This was the worst room that I have stayed in for over twenty years. This room ultimately cost me $247.62 for one night with a king size bed and I couldn't be anymore disappointed.