Residence Inn Houston Northwest/Willowbrook

Suites were great layout and very clean. Property was close location to get to highway and also Willowbrook Mall and several eateries are nearby. Only issue was pool was being serviced so not open. Otherwise good location, friendly staff and hot breakfast options in AM.

Nice place.

Not what i remember of a residence hotel or any Marriott hotel stays I’ve ever had. For day one all 3 tvs were defective and being as though they were sold out no room changes in a my suite size. WiFi doesn’t work at all!! For a person being in town on business this is terrible. Day 2 maintenance man in and out of the room all day while we were trying to work, WiFi still poor the whole stay. Front desk woman has an attitude for some odd reason as if she paid for this, charged for parking which is ridiculous since there is barely parking spots and what found disturbing was sign that states they are not responsible if my car is broken into or stolen. When asked for a discount on my stay i was told since i booked through Expedia no updates could be made. That’s funny because at check out i was told i could be so which one is it? Kids running through the halls all hours. Behind the beds are trash cleaning crews i guess didn't want to clean. Room couldn’t even be properly serviced by room service because she didnt speak English or could understand us. Never again i will be contacting Expedia about this. Never again could get better at a motel 6. Mind you you get charged a $150 incidental fee after already spending about $500. Never again!!!! Please beware folks!!

Do. Not. Stay. Here. I always read reviews and I take them with a grain of salt. But when there is a pattern of negative reviews, I take notice. I hope anyone reading this that is considering this hotel finds another. We were a party of 3 and booked a suite for 3 nights. The room smelled awful! Like mildew or something rank. They didn’t have any other rooms available. So we bought Febreze and used almost the whole can to be able to sleep at night (that first night was rough!) and also sprayed before we left for an outing so that we wouldn’t walk into the funk. If that wasn’t bad enough, we were also responsible for getting our own towels AND setting our trash outside the door of our room. We also walked by other rooms with their trash bags outside their door. Lastly, the guest upstairs were noisy all hours of the night. It sounded like they were bowling. We called at least twice about the noise and were told they would investigate but nothing was ever done. I asked for a discount due to the horrible smell and inconvenience of trying to mask the smell ourselves along with the other issues, but not only did I not get a discount, I was charged much more than I expected…and yes, I knew about the $12 daily charge for parking. And cleanliness is a 3 out of 5. I will never stay here again.

Staff were very kind and considerate. Room was clean; just a little stuffy. Would def stay at this location again without hesitation.

This property was immaculately cleaned! We got the 2br suite with the fireplace and what a quiet safe and comfortable space to vacation! Kitchen was stocked! The housekeepers were amazing! Front desk SHE ROCKS SOOOO MUCH SHE WAS HELPFUL CARING AND COMPASSIONATE! Will book again and again and again! The Residence always gets it right!

The Front Desk Staff was Amazing and Friendly! Would Definitely Stay Again

This Residence Inn is not like others we stayed at usually with the 2 bedroom the kitchen is a full kitchen this property didnt come with a stove. I was told one has to be requested as they only have 3 for the 2 bdrms.. Will not return!

I slept easy in a very quit place

The first 2 nights the smoke/fire alarm was going off due to being faulty so unfortunately 2 nights of minimal sleep but i understand certain things are out of peoples control.