Country Inn & Suites by Radisson, Billings, MT

Room and hotel were great. Staff was friendly and accommodating to our need for a late check out.

Noise

Location to the Metra.

Handle on the toilet stuck sometimes after the flush

Location - close to airport & restaurants

The street noise was very loud all night

The girl at the front desk was nice. That’s it.

I actually have no idea how this hotel has so many positive reviews. It is not a place that I would stay with a family. It’s neither safe enough nor clean enough. There is a liquor store that share the parking lot if that helps describe the safety environment. The floor in our room was stained, the water bottle on the counter was open and had been drunk from already. The elevator had dirt all over the walls and trash on the floor. Also, the pool in the picture, definitely not the same pool that’s at the hotel.

They told me i could cancel my room with no fee as the pool was closed, and the reason i chose this facility was for the pool.

I got charged for the $100 cancelation charge even after i was told it would be waived. No mention of closed facilities when booking. All fixtures in bathroom had obvious calking as if everything was fixed that morning, and as cheaply as possible.

Extremely deceptive customer service. Needed to move a reservation back 2 days and was told they couldnt get in touch with the front desk but they would do so and email us back. However, they charged us for the night we werent there...did not get the date we asked for. Very disappointed and frustrated we had to pay $260 when we were told the issue would be resolved and then ended up with no room.

<Location was good for an event at the Metra, Just a 10 minute walk.

Great location for our event at Metra Park.