Red Roof Inn & Suites Lake Orion / Auburn Hills

Good experience

Some rooms can be accessed internally like a traditional hotel, some externally (only door opens to the outside of the building) - no difference noted on app. This jotel has an enormous amount of small sets of steps. If you are in an outside room especially it will be very difficult if you have mobility issues. Although clean, the room had a broken window drape (missing some curtain rings making its coverage of the window to the sidewalk sketchy), the toilet paper roll holder was broken, and the shower head looked ... questionable. We did not try the shower though as there were no towels at all in the room. Also no soap- even for sink. We got in, exhausted and fell asleep. Woke up 2ish hours later planned to shower and properly rest... thats when we noticed the lack of any toiletries and towels. Repeatedly tried contacting front desk via phone- no answer. We decided to leave and finish the drive. A large part of why we stopped was to shower the 'car funk' off. Safe area, acceptable level of clean- but just extremely frustrating lack of response and the most basic things- soap and towels!!

All the rooms smelled of smoke. Rooms weren't clean. I had booked 2 rooms though booking.com and had to pay 60.00 extra to have them by each other. Asked about no smoking to make sure, they had to check to if they room was clean first, which you couldn't walk on the floors with out sticking, did not have all clean towels in the room, tried to cancel from room and just share, but they wouldn't because of booking.com. staff could care less. Smoking, oh well smoking oh well, fight in the hallway could care less, staff wasn't even at the desk to check out.

The water the was COLD, called front desk they said the water tank went out because of the store and they had to reset it, a guy came to my room to check the water temp and he said wait 20 minutes, and try again and i did and it still ran COLD. So for that i cannot book here again.

There was a dirty sink with stains in it. The floor was dirty and un-swept. bathroom was missing fixtures and had an opening in the side of the tub, which will eventually cause mold and mildew problems. The entire feeling was under-staffed with untrained cleaning staff. Oh, they tried to make me feel better, but it was a little late! I already was worried about the cleanliness and hoped it was not going to affect my health.

Bathroom and floors dirty, carpet in hallways are stained and hallway reeks of weed. Room had a weird smell.

There is a restaurant within walking distance that is pretty good.

Rooms were not as pictured. Everything is falling apart/ damaged. No soap/ free coffee in the rooms. Rooms are accessible from outside. Didn't get any room service, so no towels.