Hampton Inn Cleveland-Westlake

Staff was kind and efficient

Bobcats on the property A lot of bugs near the parking lot lights

My husband and I recently spent the night at this Hampton Inn. We have been here before. The front desk clerk did not greet me upon arrival and did not give any info as to the time of breakfast, where the elevator was, etc. The standard info you usually give when checking in guests. She barely spoke to me, or the person who was at the desk before me. My husband and I both noticed a lot of dirt and dust in the indoor windowsill. There was dust on the ceiling above the king bed. The shower had some mold. The bed linens appeared to be clean, as were the wood surfaces in the room. It was quiet in the hallways at night. The AC was not loud. The breakfast area was messy and one coffee urn was empty. The other urn had very little coffee left in it. We did not see an attendant taking care of the area. No one was around for us to report the coffee urn was empty. The food was mediocre and the potatoes not cooked thoroughly. This Hampton Inn has been renovated, but the lobby and breakfast area just look dingy. We did not use the pool. We will not be returning and will try another hotel the next time we are in the area.

People were friendly.

Bathroom door in room 304 squeaks. And the bathroom door had a hair dryer hung on the back of it which banged every time the door was open or shut. The TV remote worked slowly and the menuing was difficult. Also, they put a $75 charge on my credit card for security reasons. That made me nervous.

Location

My room was supposed to have a microwave which is why I booked that room away from the rest of my family because I needed it for my children’s food and it didn’t have one even though front desk said it should be in there and nothing was done. No sheets for the pullout bed had to ask for them at night when kids were exhausted already

Ubicación, desayuno y camas cómodas

Solo un elevador servía falta mantenimiento y que se vea muy limpio y cuidado áreas comunes como pasillos entrada etc