Hampton Inn Cleveland-Westlake

Everything was more than fine. Comfortable mattress, nice linens, very hot water in the shower with good water pressure. The room was spotless. Breakfast was plentiful. Front desk staff was efficient, pleasant and professional. There is no reason to stay anywhere else in the area.

Location near Crocker Park

No shower gel in the shower. Requested it and housekeeping put lotion in the shower instead. Called the front desk about it. They said they’d fix that morning. Never did. No soap in the shower the entire stay. Slow toilet swirled and swirled and finally on the second day, it overflowed onto the floor. Bed and pillows uncomfortable. Tossed and turned both nights.

Near Crocker Park

No soap in the shower despite requesting it. S Toilet overflowed Bed and pillows uncomfortable

When we arrived around 9:30pm, there was a group of men loitering in the back of the parking lot drinking with a couple lawn chairs outside their cars. It was the only area of the parking lot open to park. My sister and I felt unsafe and asked the staff if we could park our truck up front and the staff said no, we will get towed. We told the staff about the group of men and she brushed it off and did nothing about it. We ended up parking our truck at Wendy’s and walking back to the hotel so the men wouldn’t see us. The staff was pleasant. The hotel common areas were dirty. There were crumbs in the hallways and in the elevator. I stepped on a cookie that someone dropped on the floor. The elevators were gross and the hallway on our floor smelled like a frat house. The room was clean, however they forgot a top sheet on one of the queen beds so my sister and I ended up sharing one of the two queen beds.The drawer in one of the rooms was so worn and broken. The bed was comfortable. I will never stay here again! Lipstick on a pig, Hilton can do better.

The room was clean and the staff was friendly. Plenty of parking. About 20 minutes from the zoo. The building itself is very old, and the room was very small. The water from the shower and sink had little black flecks floating in it--not sure if it was from their water filtration system or from corroded pipes, but it was pretty gross. I'm attaching a picture of the black flecks I noticed below in my cup below. I likely wouldn't stay here again simply because the property is so old and there are much better hotels in the area for the price.

Good room, friendly staff, good breakfast.

Clean, friendly, comfortable

Not enough parking..

Nice clean place

Your hotel denied my registered and licensed Service Animal. Reported to DOJ and Ohio Disability Discrimination Acossiation!