Holiday Inn Express Hotel & Suites Hesperia by IHG

My first day checking in went great until we got to the room , the room was dirty and took videos of it . But I went to tell the people at the lobby and they told me they will give us a new room which he did and it was way better . No complaints i understand it’s a hotel but just was a bit upset that the first room wasn’t cleaned properly.

The staff was nice and the breed and pillows comfortable! Nice breakfast also.

The service staff was wonderful and the room was comfortable clean quiet and safe. I would stay here again. Loved the breakfast.

My overall experience was good and would recommend it to anybody staying in Hesperia. The reason for the 4 star review is due to my check in experience. My family and I had traveled at that point for 10 hrs from Texas to California , upon arrival we were early for our check in @3pm for about 10 minutes and we were asked to come back in 1 hour because our room was not ready. We left and came back in an hour only to be told that our room was still not ready , the staff told us that as soon as the room was ready they would give me a call. Another 40 minutes passed and finally our room was ready after almost 2 hours of waiting which is completely unacceptable. As a client you are expected to adhere to their standards of early cancellation, check in and check out times among other things and they completely failed to meet their end which is to have the room ready for a paying customer arriving timely. All we were told was that they were sorry and that we could help ourselves to some complimentary Chips and cookies for the time we waited. A complete lack of accountability and a accommodation. Again the hotel is good , breakfast is great , rooms clean but just give them a call ahead of time and ask if your room will ready so you avoid my experience

All employees were courteous and attentive! It’s an older property that needs a few upgrades to accommodate more guests. Really need to pay attention to security! There was a lot of what seemed like local townies coming in and out of the back doors of the pool area. A worker noticed but the young team of kids didn’t listen and did whatever they wanted. Fitness room was ok with 3 working machines and complimentary bottled water. Coffee was hot and breakfast smelled great! My family slept in so we didn’t get to indulge. But overall we had a decent stay except for having to leave the pool area due to those rowdy people.

Awesome place thanks

It was pretty great stay . We liked the it was clean neat overall. Also friendly staff.

Staff was awesome room was amazing had a great experience all around!!! Would definitely stay again!!!

Great stay with excellent breakfast!

Place was comfortable enough. Seemed a little dated but nothing crazy.