Fernando's Hotel

To be honest none, the moment we arrived at the hotel. No one approached us, the receptionist just sitti g in front desk and that's it. They're just talking with their colleagues.

There are a lot!! Totallya lot. 1. Overpriced food and room - the food prices are very expensive. Same goes with a basic room that they have. 2. Room accessories - The remote of the T.V., The T.V. reception is not clear majority of the channels, electric kettle (this is only a display and not functioning), and the comfort room had a broken doorknob. This is at room 216. 3. Hotel hr The food and room prices are exorbitant. Both the meals and basic rooms are priced very high. In room 216, there were several issues with amenities: the TV remote, unclear TV reception on most channels, an electric kettle that was decorative and non-functional, and a broken doorknob in the bathroom. The morning shift receptionists were unresponsive and preoccupied with personal conversations upon our arrival, failing to greet or assist us promptly. There was a lack of communication regarding our early arrival request made during online booking. Despite indicating willingness to pay extra for an early check-in, no response was given. Upon arrival, we were informed that early check-ins were not permitted, with the standard check-in time being 2 pm. Despite offering to pay extra for temporary accommodation until our designated room was ready, we were informed there were no vacant rooms. This left us sleep-deprived and extremely fatigued after a long flight. We were allowed to put our belongings at the front desk but had to wait five hours before accessing our reserved room. This prolonged wait added to our exhaustion, making for a very challenging start to our stay. To cut the story short. This is my WORST Hotel experience ever. NEVER AGAIN! Always look the 1-star rating of this accommodation they are all true.

the location is a positive point. And that’s all

water leaking from the toilet flush, ants on the mattress, the place to change clothes in the pool was completely dirty and you couldn't walk around barefoot. the TV only has YouTube available and nothing else. there is no external antenna for live TV. the sheet was torn. the safe inside the room was not working.

I like the the service of employees they are in good manners

Excellent-well maintained

Breakfast was scrumptious.

Limited choices on the menu and most foods aren’t available! Airport transfers were a nightmare even though we pre-booked it. Upon arrival, the car was nowhere to be found!!! The worst experience was on our last day going to the airport at 4am. We didn’t know if the driver was going to turn up. Very bad experience!!!! Wouldn’t come back or recommend this hotel.

The bed was so hard and I had to get a upgrade because the room I booked was a jail cell not the room in the photos

The staff are all very friendly. The front desk are always very helpful and knows what they’re doing. Restaurant staff needs more training on customer service. It takes forever for them to take our orders considering there are so many of them just hanging around doing nothing.