Safi Royal Luxury Centro

TLDR: The hotel cancelled our confirmed booking upon our arrival on the day of World Cup match. Shortly after they asked for more money to give the room. The original price was 100USD per night. Front desk staff found our booking, and then said the booking had been cancelled. A minute later the staff offered we could give extra 600 pesos per night per person (i.e. 70USD) to get the room . We did not agree with the new price. I asked why the booking was cancelled but they only asked us to deal with Agoda by ourselves. The hotel ultimately admitted it's them who cancelled the booking. Agoda never cancelled the booking. Spent a lot of time with the staff and we missed the first 30 minutes of World Cup match (920 USD for two) because of the delay. Manager Nohemi said she could "approve the refund of your original reservation". I need an approval to get back the money when a room is not given?? Condescending attitude. After a day of negotiation the only compensation was a free hotel breakfast. Being short in time, my wife booked the same room type through another agency (125USD per night), and the second time the booking was honoured. It was atrocious that the hotel cancelled it just for 25USD, and ruined the trip for me. Last but not least, the room we got was dirty.

Recamaras

Las edredón

todo bien

todo bien

Excelente ubicación, habitación muy amplia, personal amable, cama cómoda.

Podrían modernizar la cafetera de la habitación.

Not really. The front desk person was nice and kind.

The quality in general was not 5 star. Relatively expensive for the service. Unforgettable event was that a luggage porter handled our luggage very roughly in front of us. He talked to us aggressively and even put his thumb down to us. We didn’t have any contact with him(maybe mixed up with someone), so I didn’t understand why he did this to us, and we all got scared… Anyway it is not at all appropriate to do to the customers. Very disappointed and inacceptable.

La Amabilidad de su personal

Pool was dirty, waiters kicked a can of beer in but did not bother getting it out. No service at reception. Overpriced by 300%. Understanding its world cup but this worth 70 usd not 320 usd.

Empezando con la amabilidad del personal 10/10, instalaciones cuidadas y bonitas, las habitaciones son lo mejor, están limpias y bonitas, amplías, camas muy cómodas, las toallas muy limpias y en buen estado, llegas y hay agua y una cafetera para hacerte café, buena señal a internet, no te dan ganas de salir de la habitación, el hotel cuánta con estacionamiento, alberca, gym y un bonito jardín. Lo recomiendo completamente.

No hay nada que me haya disgustado. Todo fue perfecto.