The Victorian House

Great location and friendly staff. Unfortunately we had lots of small problems with our room - the window was broken and wouldn’t close, the beds were against each wall but kept moving away from the wall and you’d end up falling through, there was only plug sockets next to one bed, the shower head is really low down and as someone 6ft1 I wacked my head off the shower head constantly and had to bend down to wet my head, they don’t let you keep your keys when your leaving the property so you have to hand your key in and go collect it when you come back, breakfast was really nice but on Saturday and Sundays it’s at 8am not 7:30am and unfortunately We had a tour bus leaving at 8 so we had to miss breakfast the first day despite paying for it and the website saying breakfast started at 7:30am and they said they couldn’t refund us for the cost of the breakfast. Overall it suited us ok but we wouldn’t come back

Wasn't a great place to stay. Guy at reception has no customer service skills, photocopied my ID, then insisted we leave the key at reception of we went out. Sound like a prison much? Hotel was very grubby, it's barely a B&B to be honest. It is at the cheaper end of the scale but basic cleanliness should matter.

Too many stairs, very very basic. Nit atmosphere

I was right at the top floor, but I liked that the room had 2 big roof-windows which I could also open for fresh air. Handy for groceries and takeouts just down the street. Wish I had got tried the breakfast but didn't make it on time.

Convenient and comfortable

Pleasant stay, comfortable room. Not for anyone who can’t walk countless flights of stairs should your room be at the top of the hotel … but no complaints

It’s a lovely hotel if your in the rooms downstairs can be quite cold as got door to a wee back area in the bedroom and hear the washing machines on nonstop and quite few step up to the front door of the hotel but had a lovely stay overall

Recommend staying in this hotel superb rooms

Was basic but clean. Very helpful and friendly staff. Fine for a one night stay.

Linen and surfaces most used were very clean. Staff on reception were friendly and welcoming. Good central location near shops, pubs and restaurants. In my room the skirting and some other areas were pretty dusty. The room felt neglected and the general condition was shabby: peeling paint, ill-fitting electrical sockets installed at weird angles, stretched electric cords, evidence of previous fittings was not covered up etc. Toilet didn't flush well. Sealant in bathroom was peeling away. There was hand soap in a dispenser near the sink but nothing for the shower. Showering was problematic. The pressure was very good but the shower head was not detachable or height adjustable. shower cubicle was very cramped so getting rinsed off involved various physical contortions and a flooded bathroom floor At night, could hear other guests through the wall, footsteps above my head and kitchen machinery. At one point a member of staff stood outside my door for an extended conversation with another guest (after 11pm) which showed a lack of awareness. The curtains didn't block the constantly changing coloured light outside my window (violet and green were the worst shades). Window was draughty. Needless to say I didn't sleep too well. The staff on reception were very friendly but not always there for me to follow the procedure of leaving and collecting the room key. Had to wait around quite a bit. I didn't have breakfast.