SpringHill Suites Dallas Addison/Quorum Drive

It’s a beautiful hotel, it was near a lot of stuff . The staff was friendly .

The suites are made weird, had to turn the tv to one side to watch it sharing it amongst others, I didn’t like the fact that they threw $10 parking in there a day instead of including that in everything else. My hot water went out and my air wasn’t getting cool but they came fixed it immediately. Overall I wouldn’t stay again .

Breakfast was decent with eggs or cereal and juice, coffee etc

The staff at front desk is rude and unfriendly. During my stay i lost a electronics grooming bag in the room which i last used in the room and therefore i called in to enquire about it. The front desk sounded reluctant and initially told me they need to wait for the manager to come in next day. Thats ok i thought and waited patiently. Next day there was no reply from the hotel. So I called back and this time another person at front desk said they need to check lost & found and will update me back whether they found the item or not. Hours went by but nobody called back so i called in again and this time i was told a colleage called me and left a message. This is blatant lie because i was at my phone waiting eagerly and never received any response back via text or call from the hotel staff in 3-4 hours that i waited. Upon mentioning this, the front desk seemed uncaring and replied plainly we didnt find anything. I thanked them for looking yet the staff sounded indifferent and hung up the call immediately. The whole interaction makes me wonder if they really put effort to locate my missing bag. Being in a corporate area and a Marriot hotel i expected much higher hospitality from the staff and not be so complacent in their behavior with guests. I feel it's better staying elsewhere during my next travel.

Good location, the room was spacious, comfortable

The breakfast was basic

Everything was perfect!

Nothing!