Hyatt Place Indianapolis / Fishers

The hotel is surrounded by restaurants. The hotel is clean the rooms are beautiful

Fantastic

Very clean. Great location

Front desk was super pleasant and helpful.

Clean and comfy

The hotel is in a great location and was clean but customer service and management was extremely lacking. Requested an early check in at the time of booking a month prior to our stay, but we ended up arriving at 3pm . We were advised our room was not ready and it would be 15-20 minutes and we would receive a text. Checked back at 3:30, room was still not ready. Checked by at 3:56, room still was not ready (several others also were waiting for rooms). Front desk advised that there was an issue with housekeeping cleaning rooms and that no one was able to reach them via phone and calls were not being returned (unsure if anyone actually took initiative to get on an elevator to try and resolve the issue). We were offered a queen room (we reserved a King) without any discount or compensation (because we “already received a significantly discounted rate because we did not book through the hotel”. We had dinner reservations at 5 so we were left with no choice other than to accept the room other than what we reserved. Upon arriving on our floor, there were several King rooms that had just been cleaned. We went back down to the front desk to inquire and were told the rooms weren’t ready as they had to be “inspected”. In frustrating situations like these, customer service and communication goes a long way. The front desk’s behavior, demeanor, lack of communication, and unwillingness to help, for an issue that was 100% their fault, was completely unacceptable.

Have issue with the hotel staff booking large groups of sports or weddings on all floors of the hotel. Subjecting the whole hotel to their antics. Hotel allowed this team of 13 yr old hockey players to run around up and down the halls, slamming doors, ding dong ditching, laughing loudly and jumping on and off the elevators chasing each other. All unattended and unsupervised for hours. One parent final appeared and then verbally harassed another patron of the hotel when they expressed being upset with the level of disrespect this team was showing. The said mother stated that she just got here and was going to handle it. Just got there! Why is the hotel allowing this kids to be unsupervised in their hotel rooms. Worse part is that the mother scolded the boys then went right back down stairs to the bar. The kids immediately started up the second she left for another 45 mins. It now being Midnight. Turns out all the parents were down at the hotel bar enjoying themselves while never checking on what their children were up to. I understand that the hotel aren’t these kids parents but they are suppose to be suppling a service to all of the patrons not just this team. I feel they should have found their parents and insisted that they tend to their kids out of respect for everyone else. Also booking people with a large group of teens kids they aren’t traveling with is boarder line abuse. I didn’t sign up for a 13 yr olds laser tag style birthday party after a long day.

Enjoyed the stay.

It is a wonderful place to stay

The weekend continental breakfast was delicious. Fresh fruit, whole fruit, yogurt, sweet breads, and more.