Staybridge Suites Denver - Cherry Creek by IHG

Big room, free laundry room, nice and quiet area - great for family

our last breakfast was lacking, food was delayed, no coffee, no cutlery. There is no cleaning service

Clean, well maintained property

The basketball courts

The beds weren’t made for you everyday. The outside grills did t work.

Nice property

Nothing

Very clean comfy beds Very professional and friendly front desk.

very easy check-in, cherry creek mall super close to hotel and football stadium easy to get to (broncos). also room is excellent for 2 families since there is a common room and two seperate bedrooms

Excellent place to stay for few nights definitely will be back!

Nice mattress, bedding, and padded headboard. Great placement of TV on outside wall instead of next room wall. Glad for nightstand shelves instead of drawers. Glad for hook on back of bathroom door. It was nice that you had placed a "coat-hook" near the closet, but it was bad placement, as I almost missed it since it was up so high, and in an awkward place. Nice "hall" mirror near the kitchen (I liked the small shelf & the hooks on it). Nice shower grab bars, small shelf & "foot shelf". Appreciate the somewhat neutral smell of the shampoo & hair conditioner, but the soap & lotion had an unpleasant scent. I did not have a dog, but appreciate the "furry-friends" door sign. Nice placement near Cherry Creek Trail. Large fridge/freezer & microwave. Nice selection of electrical plugs/ports. Did not use the wi-fi. HVAC was loud. Square shower head had poor output, but temp was hot enough. My room only had a shower with no tub; not sure if other rooms offer this. Seems like the breakfast bar should open earlier. I did not eat because I had to leave for meetings, but there were plenty of people hanging around the lobby waiting for it to open. Paid parking. Skip room 121 as it was next to the laundry & weight room. Large Target store across the street to purchase forgotten items.

Great

Honestly if I could give this review a zero star I would. The hotel is very nice but the staff member named Lauren (manager) was VERY disrespectful in-front of other employees and costumers. From the moment I walked in the doors to check in to the moment I went to check out. On top of that I called the person above her David and he acted like it was okay that Lauren was speaking to me like that and nothing was going to be done. If you want better service I would look at other hotels that are not this one. I will also be reporting to higher up.