Panorama Nha Trang Hotel & Apartments

If there is negative star that’s what I would rated them. Ok let’s start my experience booking them through Expedia.I’ve booked 15 rooms for 30 persons 3 days in advance for 7/16 through 7/19. They sent me a bunch of emails said they’re have confirmed my booking and can’t wait to see us, so I thought was ok. We drove 6 from Saigon to Nha Trang which where they are, 2 hrs left to arrive I called the number they provided to check just to found out a lady call herself manager her name is Ms.Diep told me that they’ve canceled my booking without sending us any information about cancel and this B..ch was so rude when I asked why just to get an answer no rooms for us and told go call Expedia for refund I was mad and didn’t know what to do but lucky we found a different location and still trying to get my refund from Expedia. From what I’ve heard that they sell ours rooms for higher price because now is the busiest times for travel. That’s my experienced with them so stay as far away from them!!!

Booked online only to arrive and spend ages waiting at the front desk with little communication. Was then told I didn't have a booking which I did, to then be told they were overbooked even though there were still availability showing online. Terrible thing to have happen on my birthday as well and after being really unwell in hospital and wanting to treat myself, they had very little care.

Close to beach, night market, restaurant within 2 min walk

Excellent service

This is NOT a hotel. It’s a condotel owned by an individual who jacked up the price upon your arrival and demanded a deposit without any specified purpose. You are furnished with shampoo and shower gel that have been used by other guests. The check in process was especially confusing and stressful on a late arrival because the front desk does not know anything about your reservation and you have to wait for the condo owner and her staff. The room is small and you only get one key card. Once you leave the room and remove the key card, the air is turned off and you’ll come back to a sauna. When we try to ask questions, they became rude and argumentative. Definitely not a “customer service” oriented business. We wouldn’t recommend it.

They slole my stuff , the checking ứa terrible Someone even hit and run

Manque de personnel mais comme Hôtel c'est parfait

So my first experience coming to Vietnam and I choose to stay at the Panorama Hotel. I must say the staff there are great! I was in constant contact with customer service as they would check in with me from time to time via Whatsapp to make sure everything was going smoothly and that we were happy. The hotel was clean and centrally located around good shopping and eating areas. I would definitely recommend staying here if you ever decide to visit Nha Trang, Vietnam.

海まで徒歩すぐの場所にあり、オーシャンビューの景色はとても綺麗でした。

広々と使えて、レストランも近く、良かったです。