Holiday Inn Express Kansas City - at the Legends! by IHG

The check in was great, the price was ok! The rooms are really Outdated and kinda stained walls! Bathroom was in need of major updating.

Very clean and close to shopping

Diamond was amazing when we checked in. She was very kind and helpful! The rooms were clean and updated. The pool and hot tub were the perfect size and had clearly been recently renovated. Breakfast was great with a lot of variety to choose from. We would definitely stay here again if we're in the area!

The hotel was currently under renovation, and the hotel staff gave us a room where workers were working, and the key didn't work for the 1st room, and then the room was not rentable. Had to go back to the front desk where staff gave us a different room, but that phone didn't work, nor was there a window curtain put on. Went back to the front desk since the phone wasn't working, didn't find another room, or they were not interested in moving us, as the front desk staff were too lazy to get out of their chair to serve the guests. Slept the whole night with lights coming from the window. Also, the bathroom tub was not draining, and it was dirty, which is not an IHG standard.

I enjoyed my stay. The people who work there are friendly and helpful. The pool was a great way to exercise.

Staff was wonderful, hotel was clean, beds were comfy.

We went to Holiday Inn Express KC Downtown for Father’s Day weekend. We live 3.5 hours from KC, so it was a fun getaway for our family. My husband is an active duty military member, and we went up on Friday to KC. As we were driving my husband got a call that he may have to return to base, as we all know, the world is a tad upside down right now, and my husband is responsible for over 500 young military members. When we checked in, there was a young lady and a man wearing a name tag that said “Marco”, I asked the girl at the desk what would need to happen if we had to leave early, she said bc I booked through Expedia, they couldn’t alter my reservation, I’d have to call Expedia. Later that evening my husband got the call that he in fact would have to return, and we would have to leave first thing the next morning. I called Expedia, and the man was so nice, told me per my reservation, it was up to the hotel to provide me a refund NOT Expedia. He put me on hold while he called the front desk, my husband went to the front desk and confirmed the call while “Marco” spoke to Expedia. The man at Expedia came back on the line and confirmed we were good, he spoke to Marco, Marco also told my husband we were good to only be charged that one night. The next morning, upon check out, my husband went to get the receipt and the young lady at the desk said they couldn’t give him a receipt bc we booked through Expedia, he said ok, I just want to confirm we are only being charged for 1 night, we spoke to Marco, she said at don’t anyone that works here named Marco! Well, we were charged the whole 700.00, and then a random 150.00 for I don’t know what, plus 25.00 to park in a open unattended, uncovered lot. I called the hotel to speak to the manager, it was the same lady that checked us in! She said she had to call her GM, they can’t check people out early unless they have her approval she said. She said she would call her cell phone, and call me back. About 1 hour goes by, she calls me back and says she hasn’t heard back. The whole days passes, nothing, so I call back, she says she will reach out to her again, to this day, I have heard nothing! So I am out almost $1,000.00 because of what???? Awful!!!! Do not stay here, EVER!!!!! I have travelled for work almost my entire adult life and this was the worst experience I have EVER HAD! To treat military members who have no choice but to return like this is absolutely awful! Shame on IHG, or perhaps it is bc we are Hispanic, either way, it is shameful!