Extended Stay America Suites - Palm Springs - Airport

It wasn't breakfast coffee and Muffin

Homeless sleeping in personal vehicle in back parking lot

Ease for check in and out. The staff was helpful.

Smell of smoke in the hallways.

Price. Location

Staff. Card key doesn't work and you must go everytime to reception

We liked the location and the staff

The bedroom was very noisy and the bed unconfortable

Really good location. The bathroom and the rooms were generally pretty clean.

Felt like it was an aging property. The door to our room would hit its frame and loudly scrape. If you didn’t pull it hard shut it wouldn’t latch and lock which we left our room unlocked a couple times in advertently. The exterior doors did not work with a key card other than the front door. Every other door key card reader was broken. I understand, not putting shampoo and conditioner in each room, but if it’s available at the front desk, it would be nice if the staff mentioned that before being caught off guard getting into the shower, not realizing there was no shampoo or conditioner. The beds were on really cheap metal bed frames. I sat on the end of one bed and the whole thing flipped up on me. And since you could put things under the bed, we shined a flashlight and it was so dirty. Overall, I feel like the amount paid was pretty high compared with the value we received. Also would be nice to have a drinking fountain/water filling station in the lobby like every other hotel I’ve ever stayed at