Hilton Vancouver Metrotown

Location! Beautiful place and loved the Crystal mall.

We recently stayed at the Hilton in Burnaby and also hosted our daughter’s wedding dinner there, and the experience was exceptional. The staff are truly the best, and we want to give a special shout‑out to Erika - catering sales manager who consistently gave us excellent service. We were helped with almost everything, even though we chose to do most of our own decorations and setup. The team was always nearby, ready to assist with anything we needed. All staff went above and beyond our expectations. Our room was spotless, comfortable, and beautifully maintained, making our stay even more enjoyable. The ballroom exceeded our expectations—it was larger than what we thought we needed, giving us plenty of space to create the perfect atmosphere for the celebration. Thank you to Erika and the entire Hilton Burnaby team for making such an important event smooth, memorable, and stress‑free. Highly recommended place. The entire staff not only deserve a standing ovation but also deserve a raise for the excellent experience we had.

We had a wonderful stay at the Hilton Metrotown Vancouver. The location is unbeatable, with easy access to the bus and train terminus, plus plenty of nearby restaurants, cafes, and supermarkets. On-site parking was also reasonable at CAD 22 per day. I particularly appreciated the Hilton App alerts, which kept me updated on check-in, room selection, and breakfast options. The check-in process itself was fast and friendly. As for the room, it was spacious, had coffee & tea facilities, and featured an incredibly comfortable king bed with luxurious pillows. To top it off, the mountain views were absolutely fantastic!

Great room! We were upgraded without asking upon arrival :) Friendly and easy check in.

The hotel is situated in a great location. This part of Burnaby is very clean, and it is a five-minute walk from Metropolis at Metrotown, the SkyTrain, and several parks/green areas if you are travelling with pets. There are many local and chain restaurant options within walking distance. The beds and linens in the room were very comfortable and soft, and there was a great pillow selection on the bed. The list of nice things ends here. Booking and Check-in I booked the room through the hotel’s website. I paid for a High-Floor City View King room, plus an additional $55 pet fee, as I was travelling with my dog. Upon check-in, I was informed by Raj at the front desk that since I was travelling with a pet, they could only give me a room on floors 4, 5, or 6, as those are the pet-friendly floors. He also informed me that they did not have any king-bed rooms on those floors—only rooms with two queen beds. I asked about the price difference between what I paid for and what I was being given and was met with, “We are fully sold out, so I can’t refund you the difference.” He did comp our parking fee and the early check-in fee. I don’t understand the early check-in fee—if the room is ready, why is there a charge to give me the keys a couple of hours early? Upon further questioning, I was informed that high-floor city-view rooms are offered based on availability only. Why are you selling rooms that are not available? Hotel Property and Room The lobby appears to be newly renovated and is fairly spacious and bright. The rooms, however, are old and tired. We stayed in room 606. The sink was semi-clogged, and the toilet seat was old and beat up. The carpet needs a good deep clean. Since we were on a pet-friendly floor, you could tell there was a lot of staining and trapped pet dander in both the hallway carpet and the room. Parking Parking at this location is quite literally the most confusing setup I have ever encountered. It is underground and shared with the mall. Hotel guests are supposed to park in the dark navy stalls, but some dark navy stalls are reserved for Diamond Plus members. There was extremely limited parking upon our return to the hotel around 11 p.m. It felt like we had to descend to the depths of the underground to find a stall. If you have a truck or a larger vehicle, good luck. Some of the turns are extremely sharp and would be very difficult to navigate in anything bigger than a sedan. Overall Probably a 2.5–3 star stay. Fine for one night, but extremely frustrating to have paid for something through the hotel’s booking system only to be told that it didn’t matter what I paid for—this is what I get.

Very central for dining out and shopping

Nothing everything was perfect

Atención del personal

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