Palazzo Leopoldo Dimora Storica & Spa

This was our second visit to the Chianti region, and this time we decided to stay somewhere new. Palazzo Leopoldo is a historic property, full of character and charm. One thing future guests should be aware of is that, because of the age and layout of the building, there are a lot of stairs. Our room was at the very top of the hotel, which wasn't a problem for us, but it could be challenging for elderly guests or anyone with mobility issues. It's worth requesting a lower-floor room if accessibility is a concern. Unfortunately, our experience with the reception staff was disappointing. They were not welcoming, came across as curt and unfriendly, never smiled, and often seemed annoyed when we asked for information or recommendations. First impressions are important, and the reception team sets the tone for a guest's entire stay. Sadly, the welcome we received fell well below what we expected from a hotel of this standard. Thankfully, the breakfast team more than made up for it, especially Sylvia. She greeted us every morning with a warm smile, genuine friendliness, and exceptional hospitality. Her positive attitude made breakfast a highlight of each day and was such a lovely way to begin the morning. She is a real asset to the hotel. Overall, Palazzo Leopoldo is an average hotel, but the attitude of the reception staff unfortunately overshadowed our stay. As this was our second visit to the Chianti region, we had hoped to find a new favourite place to return to. Sadly, because of the poor welcome and lack of hospitality at reception, we would not choose to stay here again.

Thankfully, the breakfast team more than made up for it, especially Sylvia. She greeted us every morning with a warm smile, genuine friendliness, and exceptional hospitality. Her positive attitude made breakfast a highlight of each day and was such a lovely way to begin the morning. She is a real asset to the hotel.

This was our second visit to the Chianti region, and this time we decided to stay somewhere new. Palazzo Leopoldo is a beautiful historic property, full of character and charm. The rooms were spacious, comfortable, and well appointed, and the location is ideal for exploring the Tuscan countryside. One thing future guests should be aware of is that, because of the age and layout of the building, there are a lot of stairs. Our room was at the very top of the hotel, which wasn't a problem for us, but it could be challenging for elderly guests or anyone with mobility issues. It's worth requesting a lower-floor room if accessibility is a concern. Unfortunately, our experience with the reception staff was disappointing. They were not welcoming, came across as curt and unfriendly, never smiled, and often seemed annoyed when we asked for information or recommendations. First impressions are important, and the reception team sets the tone for a guest's entire stay. Sadly, the welcome we received fell well below what we expected from a hotel of this standard. Thankfully, the breakfast team more than made up for it, especially Sylvia. She greeted us every morning with a warm smile, genuine friendliness, and exceptional hospitality. Her positive attitude made breakfast a highlight of each day and was such a lovely way to begin the morning. She is a real asset to the hotel. Overall, Palazzo Leopoldo is an average hotel, but the attitude of the reception staff unfortunately overshadowed our stay. As this was our second visit to the Chianti region, we had hoped to find a new favourite place to return to. Sadly, because of the poor welcome and lack of hospitality at reception, we would not choose to stay here again.

Un coup de cœur pour Silvia qui nous a donné des conseils sur la région et qui est d'une gentillesse très très appréciable. Merci a elle, on reviendra 😉

Un séjour trop court...