Red Roof Inn & Suites Middletown - Franklin

DO NOT BOOk HERE. There isn't anyone at a check in desk. You check in through a video chat. The room was 85 degrees and smelt horrible. Opened up the fridges, which was unplugged and it was covered in black mold and smelt horrible. We immediately checked out. Contacted Expedia about a refund and they were unable to speak with anyone so we will have to wait as it has been escalated to the offline team.

Absolutely would not stay here again or recommend. I normally dont leave a review but since it popped up and asked. For a non smoking hotel it was almost unbearable with all the smoke in the hallways. Ive been in smoking bars with less smoke. When we got to rooms they felt damp, and sheets where dirty and stained. We had to strip beds and take bedding to the front in order to get another set. Not enough towels and they asked for them to be returned (we had to take to desk instead of being brought to room)before you could get more. Staff over all seemed like they were being bothered when we needed anything. I remember back in day red roof being a decent and nice, guess those days are gone. But if the event that brought use there returns we will not be staying there again.

Too much staff onsite to not have a human being at the check in. I found it rude and off putting to have a manager (twice) stare at me while I was checking in, they are just sitting down at the chair in the lobby. I thought the room size was fine however, I could hear every single foot stuff outside my door. I could hear every laugh every bump of the house keeping cart. Getting ready in the morning staff were cleaning rooms before ten am. Very loudly. There was a gap under the door. You could hear everything going on outside. I got to the point I had to turn my music on just to drown out the staff who was walking up and down the hallways all morning before checkout. And yes it was staff walking up and down up and down. The virtual man who checked me in was fine, he was the best part of the experience and he wasn’t even there. not sure what back room he’s being kept in or if he was even close by. Human beings want human interaction for business transactions I will not be staying at this hotel again in future, and will be removing it from my list of places to stay. No more humanless check-ins. If you do have to stay here, ask for a room away from the front desk and preferably on the second floor. I’ve stayed close to the front desk before and never had that much noise.

DO NOT STAY HERE! I don't know how anyone wrote a nice review of this place. It smelled like a Vegas Casino. It was dirty. Our tv was broken. There is no check in desk, it is a kiosk with someone checking you in virtually from another location. I used a hoodie as a pillow case because they were so gross and dirty. If I had not prepared and it was late, I would have gone somewhere else.

The room had so many things wrong that we will not stay there again.

This place is amazing

Good place. Owner was a good man and takes great pride in bring an American entrepreneur.

Didn’t care for the virtual check in and the bed was rock hard!!

It was good other then a broken microwave

The room was clean and inviting. The room nextdoor was so loud we couldn't hear each other speak. The phone in the room didn't work. People were smoking Marijuana and it was supposed to be no smoking. The smell and smoke were overwhelming. The manager came and talked to the people in the next room and quieted thm down