Residence Inn by Marriott Chicago Oak Brook

Awesome room for a decent price

Well maintained property. large room with a good floor plan

Too close to the highway, it was loud trying to sleep. Made you pay for parking in a area where typically you don't have to pay for parking.

My reservation was cancelled by AGM Ken Whiteside and Director of Sales Brooke DeLucio over email with less than 24 hours to check-in with no explanation or reason in the email. I called and Ken Whiteside answered with no sympathy stating that some rooms were taken out of order and under my rate, I was to be cancelled first. I’ve worked with Marriott for a handful of years and the proper protocol is to walk the guest to another property at the same rate. With no other suggestions and flying in from a different state, I had to scramble to find other reservations day-of at absurd rates. This entire experience was inhospitable and unprofessional. I would not make reservations here because you can just get cancelled within 24 hours because they want other reservations with higher paying rates. My reservation was made months in advance so if they really wanted to penny pinch, they could’ve given me at least couple weeks notice. Aimbridge needs to do better with their employees and start doing what’s right.

I couldn't say enough about the staff! They were very professional and helpful with everything!

I was really disappointed the hot tub wasn't working.

My family and I gave the hotel an 8/10. Why? We would have given it a 10/10 if the hot tub wasn't under construction, the continental breakfast had a better selection, and there were maxi pads in the maxi pads container in the women's bathroom on the first floor.

The property and Staff were excellent. It is in a quiet location but near to many areas for shopping and dining.