Super 8 by Wyndham Amsterdam

Staff was very helpful

The front desk attendant when we arrived on Thursday night was probably the worst I have seen at a front desk role. He was sitting outside the desk on a couch when we arrived, and didn't even acknowledge that he was the hotel employee. We were looking around trying to find someone, then he moved behind the desk - without saying a word. No greeting. He was a terrible representation of your brand! Barely talked, gave no information. Had a mean, almost scary demeanor. It seems he put information into the computer incorrectly since we got an automated checkout notice in email addressed to "Ray", and my name is not Ray. We had prepaid on Expedia so the proper information should have already been there. You should dismiss this employee to save your reputation, or at a minimum provide intensive customer service training, and schedule him for day shift so he can be observed and coached.

They should not advertise breakfast. They only have coffee, orange or apple juice and two different pre-packaged muffins. Nothing more.

hotels.com said breakfast was included - it wasn't. Plenty of pillows but they were super soft and couldn't sleep well with them. Beds were very comfortable though. Staff not very friendly when checking in - no contact when we left. Was convenient, very clean and best price in Amsterdam on a Saturday night.

After paying for the night on Expedia told at check in only a credit card could be used for deposit. That was not advertised. Still have not been issued a refund

Good place

Clean well maintained. Friendly staff. Will stay again

Rooms are very clean and tidy.

The room was comfortable and clean, nice tv in the room. The continental breakfast was not great, no coffee or juice. It was comprised of prepackaged muffins and tea bags with hot water. If juice machine and coffee machines are broke then repair, replace or remove them.

I like that the lady at the front desk was very knowledgeable about the area she was very polite very engaging and made me feel real comfortable.