The Ritz-Carlton, Santiago

We thoroughly enjoyed our stay at the Ritz Carlton Santiago. The thing that sets this hotel apart is the service. All of the employees had great smiles and would go the extra mile for you. Our room on the 11th floor was spacious, clean, and quiet. Housekeeping was good. The food in the restaurant was delicious. There's a beautiful indoor pool, spa, and outdoor seating area on the 15th floor. The hotel was located right next to the El Golf metro station. Many guests have complained that the hotel needs an upgrade, and I agree. While we were there the main restaurant was closed (another area served as the temporary restaurant) and was in the process of being upgraded to reopen in mid-May. The next scheduled upgrade was the bar and lounge area. For us, the hotel was still functional with all the upgrades going on. Would highly recommend.

Otimo cafe da manhã e horarios perfeitos. Funcionarios muito simpaticos, solícitos e diligentes

Um pequeno ruido no ar condicionado, não chegava a perturbar, mas podia sre melhor

La ubicación

No está bien mantenido, es un hermoso hotel pero le falta mucho mantenimiento. Alfombras manchadas, las puertas mascadas. Muy caro para cómo está. No se meten las estrellas que tiene

A equipe do hotel é excepcional, engajada e preparada para nos receber, sempre atenta aos detalhes e com paciência e alegria. Há uma moça chamada Patrícia no restaurante que é muito alegre e singelamente nos acolheu com muito carinho durante todos os jantares.

Conforto do quarto, localização excelente e serviço fantástico

Apenas, creio que deveria ter ducha sanitária ao lado do vaso sanitário

A warm, polished stay with standout service. The team really makes the difference here, especially Cristian, the porter, who was genuinely kind and helpful with my bags. The hotel itself is elegant and comfortable, and overall service felt thoughtful and consistent. The only downside for me was the lack of a view from the room, which made it feel a bit enclosed. Also worth noting: access to the lounge comes at an additional (and fairly high) nightly fee, even with the highest elite status, which was a bit surprising. That said, if you value service and a more classic, refined atmosphere, this is a solid choice.

Les équipements

Les chambres pas à la hauteur du prix

I had an exceptional stay at The Ritz-Carlton Santiago, Chile, made even more special because it was my birthday. From the moment I arrived, the service was outstanding and truly reflected the high standards of the Ritz-Carlton brand. I would especially like to recognize Ambrosio, who went above and beyond to make my birthday unforgettable. His kindness, professionalism, and attention to detail made me feel genuinely valued and celebrated. Small touches and his warm approach made a big difference, turning my stay into a memorable experience. Thank you to Ambrosio and the entire team for making my birthday so special. I highly recommend this hotel and look forward to returning in the future.