Spark by Hilton Lockport

Most staff members were friendly and courteous.

Although our room cleanliness was good, the halls, hall carpets, elevator area was not the cleanest and had a bad odor. A bottle cap was on the floor outside the elevator in the evening and still there the next morning. I’m sure numerous staff would have had to walk by and ignore it. We stayed 4 nights. Bath towels and one hand towel was replaced on day 3 which was great, but no clean wash cloths were left, so we had no wash cloths for the last day of stay.

Ware it was

I have nothing to say

No crib for my grandson. No microwave or coffee in our vicinity.

I booked a King room through this site and the booking was not honored. I was downgraded to a Queen handicap accessible. I was told by the manager at the hotel and by Hilton customer service that it wasn't their problem and I needed to contact Booking.com.

The breakfast was very limited and didn't have items like salt and pepper packets for the hard boiled eggs. There was never any plain cream cheese available, only garden veggie. Kinda subpar breakfast honestly

The grounds were very unclean and dirty with trash. There were and still are, two broken down vehicles in the parking lot the entire time I stayed (two weeks). No microwave in the rooms which is odd considering there is a space for them in the shelving units in the hotel rooms.