Spark by Hilton Lockport

Toilet handle was loose and jiggly. Flushed fine but sometimes it flushed on its own. Need a few more breakfast options.

Super Sparky was great times!!

Nice staff clean room no complaints

Pros: My son and I stayed here for a weekend get away. The refrigerator in our room didn't work, but I will say the gentleman working the front desk was wonderful. He immediately put us in a new room with a working fridge. The room was clean, the beds were comfortable, and the TV had a personalized welcome message. It would have been nice to have a microwave in the room. Cons: -The hotel charges a $150 hold on your payment for incidentals. No where on the booking site we used was this mentioned. -Breakfast was lackluster at best. It offered watered down juices that were undrinkable. The variety of cereal was good, however, the milk was room temperature and tasted sour. The featured "bagel bar" well the two bagels in the case were stale and the toaster was broke. There were a few muffins and a heel or two of bread. Very disappointing. -The pool was closed for maintenence. Would have been nice if it was listed on the booking site.

The quality was very low

We were disappointed to arrive and find out that the pool was out of service. This was one of the dividing factors when booking here and it was not mentioned on Expedia

Great Hotel!!!

Did not get past check in

Came with my husband and 3 year old and it was going well at first, then either next store, above us, or across from us had a family of about 8 young kids. As a mom and family, we don't mind the crying, screaming and tolerate a lot but it was between 930 to 11 at night somewhere near us kept slamming doors, opening, shutting, stomping noises for a long time as we were trying hard to get our three year old to sleep with a dark room and silence but the door slamming was not working for us. maybe having a large family, there should be connecting rooms so the door slamming is less? So the entire hallways had screaming kids including ours. Idk if there is a way to get make the sound better in rooms because we could hear TVs next door, conversations next door. We all would fall asleep, wake up to another door slam, calm down our toddler and then go back to sleep to be woken again. Also, we were really hoping for the pool to kind of help our toddler release some energy before going to bed but it was out of order. I wish we knew before he took his late nap getting there.

Staff was missing in action in the morning, nobody was there, no breakfast. I will not go back to this place, ever.