Paradise Suites - Newport News & Jefferson Ave

This hotel is a bait and switch. Unafe area. Beware. I pulled up to the hotel and it looked like an abandoned building. It said under new management.

There were roaches, and bed bugs, no running water, feces on the wall and behind the toilet, it was filthy. My kids ended up with bug bites.

Property should be shut down, deplorable conditions. The ceiling leaks, there are bugs, the shower barely ran, holes in the walls, and windows are broken with card board covering it. Appliances didn't work, toilet backed up when it rained.

Property didnt have my reservation Property is being bought. So only had a few rooms, told me expedia isnt suppose to have their hotel on their site. A whole mess in one had to find another hotel.

Was good staff was nice

This hotel's website is a perfect example of bait and switch. I booked a room here because I am in the area on business and thought this might be a decent place that was cheaper than where I am currently staying. The website gave the impression this is a nice, Southern mansion style motel independently owned. My first clue this was not the case should have been when the guy at the desk questioned my use of a credit card to pay. It went downhill from there. The rooms are so bad and so dirty I can't imagine a homeless person being comfortable staying here. When you have to go to Walmart and buy cleaning supplies before you will unpack your stuff should have been my next clue. However, I was going to suck it up and stay at least one night since I had already paid and it's not like I'm a diva. By this time I had noticed the fridge was not cooling and the microwave had a huge crack across the top inside. But when I looked more closely at the bedspread and saw stains you would normally associate with a "by the hour" motel, that did it! I went back to the office- first I asked that the fridge be repaired and was told it would have to wait until the morning. Then I asked to be moved to another room and was told no. This is where I asked for a refund so I could go to my usual hotel. The guy I was dealing with, who I assume was the owner/manager, refused to refund me for both nights- said he would refund the second night but that I had already stayed two hours so no refund for the first night. Then he processed the credit on my card incorrectly, charging me for an additional night before his son came in and told him how to do it correctly. As of today, they have sent through the correct amount for the credit but I've been watching my bank account closely. I prefer staying in independent places over the chains any opportunity I get but this place is a disaster and should be avoided unless you are so desperate you have no other choice. If that's the case, I highly recommended taking several bottles of bleach with you as well as your own bed linens!