Best Western Town House Lodge

Good

Everything was fine except the breakfast it was snacks not breakfast (one protein bar, one doughnut and one orange) and a staff that wanted $20 for early check-in

We stayed one night after a wedding next door. Check in was easy and quick. After the wedding we were moving the wedding items (flowers, tables, glassware, linens etc.) from the mansion into the bride and grooms room. The process didn’t take very long but I’m sure we were somewhat noisy. An hour later around 12:30AM we (myself, my husband and 2 other couples who were guests at the motel) met outside to walk over to Dennys. At the same time our neighbors car alarm started going off. Right away she came out to fix it. Before she made it back to her room the night clerk came around the corner screaming at me that we need to be quiet he’s getting calls from everyone on this side of the motel (most were wedding guests) I told him he can be a little nicer and it was (pointed to our neighbor) her alarm going off which she quickly fixed. He got more angry and said security was going to be called “this isn’t going to be a threaten staff situation” I told him I don’t know what he’s talking about nobody is threatening him we were leaving to go eat and the alarm was an accident. I did ask his name because I would of like to have it for my review but he refused to give it and again said I was threatening him and would get security. Had he been a little more polite and maybe asked what was going on I would have given a higher star rating but his approach and behavior was rude, unprofessional and not necessary. If the owner has security cameras this was Saturday the 21st around 12:35AM.

Kitchen is being remodeled and has been for a long time, so breakfast is a bag with a bittle of water, muffin, granola bar and an orange. Disappointing when a hotel is chosen based on breakfast being available. The room was very clean but the exterior was disgusting. The stairs leading up to the 2nd floor literally smelled like urine. Would never stay here again.

I booked this location because of the hot tube off the web. Thats the only reason. I also called to comfirm if they had one and working. Reply YES. I booked. When l got there l asked again hot working. Reply yes. Got settled changed see photos below. Have full of dirty water ice cold electrical plate for hot tub partially removed. All staff had to do is walk 70 feet to verify. My best guess this has been out of operation for a week minimum. Tried to communicate with Ashley the manager thats fallen on deaf ears ghosting.

Thank you for friendly and helpful customer care. The breakfast goodie bag was so nice.

Was looking forward to time in hot tub that was not operating.

Nothing, The night we arrived we had problems with the leasing lady because she could not find our payment through booking, she told us that she did not have the code to see this since only her manager could see it and this is very disappointing since the manager was not at that time and did not answer her phone.