Best Western Yacht Harbor Hotel

Check in was easy, staff was friendly. Breakfast was good, staff helpful.

The room was bad: the air conditioner was noisy, beds were uncomfortable, the shower curtain would not stay closed, and the bathroom door mirror was dirty.

Very good

Compared to what other people said, I found the breakfast pretty plentiful and quite solid. The room is pretty good as well, with a great shower and very comfortable beds. The free parking helped a ton, and the location for this place is also quite stunning too. Lastly, the hot tub was pretty darn good, even if (or maybe because) it was pretty basic.

Not much, though the key cards they used were still the old kind that would not work if you put it anywhere remotely near a magnet/phone. Our cards kept on failing on us multiple times as a result, so this might be one thing they would need to upgrade on.

The staff at the hotel were so helpful. And we really wanted to be close to the airport and we were. Couldn't have asked for a nicer room. Would definitely stay here again.

parking is free and location is unbeatable. fantastic value. rooms are clean and simple.

bed could be more comfortable, and having blankets available to use. staff were hit and miss with friendliness-I got scolded for needing my card remagnetized.

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Stanza molto ampia. Televisore smart TV. Vista eccezionale. Parcheggio ampio.

Colazione poco varia. Personale non pronto a pulire i tavoli non più occupati. Insonorizzazione pessima delle finestre delle camere. Sembrava di essere direttamente in strada.

I loved how everything was close by the breaks fast was good good parking

Only thing is our card kept on not working and the tv options but that it

It’s been a number of years since I stayed at this hotel and there was always reasons I stayed here. There were also reasons I stayed away. But recently, I came down to SoCal to do some fishing and stay at this facility. Honestly, I love it, but let’s make it better. There’s a certain staff member that should be recognized for her enthusiasm, love of her job, who makes everybody’s stay here much more enjoyable. Her name is Paulina. She has a smile on her face listens to the customers has nothing but kind things to say, goes over and above, I could only hope that she succeeds with this chain because she would be an asset to any company anywhere. I just hope that the management recognizes her for her amazing achievements in customer service. All these years later, there’s a number of staff that they will not be mention that their motivation has been shot, and other people who just don’t have the skill. They literally suck the oxygen out of this place. There is one other fellow at breakfast every morning. I swear he never gets a day off, but he keeps that breakfast service looking amazing. He should also be commended on his excellent service and his attention to detail, though it go unnoticed this man skills make everybody’s morning just a little easier. Now, I will share the facts that this hotel needs a facelift it always has. It always remain remains the same. The carpets need to be changed, you can’t just slap a coat of paint on certain areas to make a photograph look much better or that the naked eye. They need new mattresses and when they get them, they need to realize they need to be changed once in a while. I don’t think any of us have mattresses this old in our own homes. Then there’s another concern I have it’s the fact of a sliding doors of this facility. They need to have somebody other than just their own maintenance crew, try to adjust and fix them. Maybe it’s time to replace them. I’m not a professional, but I do know when the door has no seals. All that noise comes in. To make this a real 4+ star hotel, they need more staff like Paulina, they need to finish the painting, do it right and finish what you start, they need new mattresses and they need to continually change them out, and they need to deal with their doors because as a person who loves to travel, I want to enjoy the peace and quiet of my suite and when 99% of the noise comes from outside, it’s time to do something about that. There’s been options for this so many years. Dealing with some of these small issues would actually alleviate pressures and stress on the staff so people like Paulina can continue to smile and assist travellers as they come through this area. I will give Paulina 5 Gold Stars ⭐️