Best Western Sheridan Center

Front desk person was very nice and professional.

The room was located at a different location and needs upgrading or remodeling. Very dated and worn bathroom, carpet and room overall.

The breakfast was amazing!! The best yogurt... we loved your breakfast. Friendliness of staff when we checked in. Loved how they had it already for us when we arrived.

The bathrooms are to small and no elevator.

The rooms that opened onto the pool like an indoor resort

The pool has a rough concrete interior and dangerous, my son cut his foot badly and husband cut his hand. I complained to reception and they apologised but did nothing about it. They didn’t ask my room number or show any compassion, there was no accountability.

Breakfast was ok

It was the building across the street that needs a total paint job on the outside including the ugly trim. My door opened onto an ugly alley. Then the keys they gave me didn't work. And it took an agent a long time to come over and get me in. And then he was going to check to see if there was a better opening across the street where I have stayed many times, and he left me hanging and waiting to unpack for like half an hour and then hadn't solved any issues.

All clean and comfortable Staff great Breakfast great. Great location too

It is quite dated, fans really loud, looks “tired”. But very clean and comfortable, only the look …

The bed was comfortable.

The furniture was filthy!!! The carpet had stains all over it. Paid 200. We asked for a partial refund but they said they could not do it because we booked on bookings.com.

Comfy beds and convenient easy to find location.

Snowy and ice conditions were challenging but no fault of the hotel. Construction and smoke alarm going off early morning hours were annoying.

The location was convenient. It was convenient to have pet friendly room and parking right in front of room.

The parking spaces were not cleared of snow or ice, which made it a bit challenging to pull onto spot. We could feel the springs when laying in the bed, which would squeak when getting in and out of bed, no discount offered for uncomfortable accommodation. Sadly breakfast was not appetizing. Lastly and I know this isn’t in the control of the hotel, but at 3:15am there was a snow plow dumping snow into a metal container close to our room and it was pretty loud. Not a restful stay.

Very good breakfast Location was hard for my wife to get to breakfast because of all the stairs

Your staff was wonderful