Best Western Plus Loveland Inn

I posted a review, and the hotel replied with bald-faced lies. Since it’s impossible to edit a review on TripAdvisor, I’ve deleted and am re-posting my review including their response and my update. MY ORIGINAL REVIEW I stayed in the Kennedy Suite, the one with the steam shower, on 11/14/2025. The steam shower was not operational. It had recently been replaced, but the replacement was not completed. The maintenance technician, who was in my suite ALL DAY Saturday 11/15, told me that the water in and water out hoses were installed backward. I noticed while he was there that the circuit breaker for the steam shower was turned off (see photo) meaning that it was deliberately left disabled. The hotel staff therefore knew that the steam shower did not work, including when I checked in and told them that I have stayed there repeatedly because it's the closest hotel I've found with a steam shower (still two hours from home) and that I intended to spend much of the weekend in the steam shower. I have attempted to contact management (Nikhil and Angie) and they do not return my voicemails or my emails, and they have instructed the front desk to send me to voicemail instead of letting me speak to them. The steam shower is the only reason I have repeatedly stayed at this hotel (a total of nine nights) and it's the only reason I consider it to be worth the price. Management willingly allowed me to purchase something they knew they had no intention of delivering. This behavior borders on fraud. I seldom post reviews, and I almost never post negative reviews, but because of the way my bad experience has been ignored and dismissed, and because I've made significant good-faith effort to give hotel management an opportunity to make things right, I've decided to post a review in this case. HOTEL’S RESPONSE Thank you for staying with us and for providing your feedback. As communicated during your stay, we made you aware of the maintenance issue with the steam shower. While the steam function was unavailable, the standard shower continued to operate normally. Since the steam option is an additional feature, a full refund was not possible, but we did offer a discount for the inconvenience. We sincerely apologize for any discomfort or inconvenience this may have caused, and we appreciate your understanding. MY RESPONSE TO THE HOTEL’S LIES UPDATE after hotel's response: Lies. Bald-faced lies. I was NOT informed of the issue with the steam shower; I called the front desk when I first tried to use the steam shower on the first night and they had no idea of an existing problem. Nikhil responded to my email on the second day, halfway through the time the maintenance tech was in my room (which went from 9 or 10 in the morning until at least 3 pm, and I wasn't told he wasn't returning until I called after 6 pm to ask, meaning my romantic getaway was on hold ALL DAY SATURDAY) and at that time Nikhil told me there was an issue, but that was not helpful because I had ALREADY told HIM that there was an issue. He pretended that he was informing me of the issue, when he only did that after I had informed HIM of the issue. NO REFUND OR DISCOUNT, PARTIAL OR OTHERWISE, WAS OFFERED OR DELIVERED. I strongly advise travelers to avoid this hotel, because they can not be trusted to deliver what is promised (the steam shower is an amenity listed in the description, a very specific selling point justifying the cost of the room, and thus is not an "additional feature" which they can optionally choose not to provide). Not only that; when they do not provide what is promised, they are willing to flat out lie in a public post as evidenced in their response. Shame on you, Nikhil.

Best hotel breakfast ever. Cleanest possible. USB jacks all over. Keurig coffeemaker my favorite.

Room coffee select Keurig pods very limited.

Clean rooms and facility

Location.....having to go drive East out of parking lot makes getting into town difficult

this hotel has a beautiful pool but most of all is the green space the whole back area is beatiful grass and a dog run seriously special the rooms were spotless with very comfortable beds near restos and hospital and I-25 breakfast was quite good also

Everything was great

My husband and I are diamond select members stayed for 2 nights travelling around Colorado. Check in was smooth, room was nice and clean and breakfast had lots of options for anyone. Staff were always friendly and the outdoor sitting picnic area was a nice touch to relax at the end of the day. We would definitely stay again.

Location, breakfast, quiet.

right off the highway but we did not hear any highway noise. On the downside staff states they could not give me a receipt reflecting my payment or any additional changes because I booked with an outside source (Expedia)