SureStay Plus by Best Western Covington

Very dirty, stunk, toilet not cleaned, cobs of dirt all over the ceiling Plus, was overcharged for 2 nights and only stayed for 1 night. Worst facility I have ever encountered.

Very very very rundown property. Lobby nice. Dopers sitting right outside our door around 1100pm doping up. Told my husband’s he was coming in the door “ your door lock is broken”. How did they know that?

Need hot breakfast so don't have to leave

I work for a non-profit and am always looking for a nice, clean place at a low price. This SureStay isn’t horrible by any means. They changed out my towels and emptied trash after one night without being asked; the breakfast is skimpy, but there was hot sausage and egg patties. If you're there for business meetings, it's a tremendous location in Covington--very close to the highway, and there is a Race Track convenience store and places to eat within a short walking distance, but the hotel is right on a busy street; in this older building you can hear street noise; the walls are thin, so anyone talking outside is loud. This was OK for a two-night stay, I may reserve here again, but I'll probably shop around a bit. You’d certainly be fine here for one night. Bed and pillows were OK, not great. I don't mean to trash this property; I've stayed in much worse. I didn't feel unsafe. On a scale of one to ten, I'd rate 6.5

Staff was amazing. 10/10 stars. Room was a little rough but nothing that would stop me from booking again. Staff was very quick to fix it too! Definitely a good hotel.

The bed was horrible, very uncomfortable. The walls were very thin so we heard our neighbors talking all night long. There was no lighting in the bathroom like very, very dim lighting and it just wasn’t a pleasant stay.

I have stayed her 4 times the past year. I like the location, price, the room is big, and ac is good. staff is all nice and friendly as well. This time, there was a bad odor when I first walked in ... I think from a previous smoker in the room, but I got use to it and it didn't give me a headache. Otherwise, it was perfect. good coffee there too!