Best Western Yuma Mall Hotel & Suites

The people were very nice. Front desk 5 out of 5. We couldn’t get into our room. Because I had in my hand the card keys and my phone. The magnet on my phone erased the keys. Anyway the maintenance worker saw we were having trouble. He called the front desk verified us then he walked up to the office and had our keys reprogrammed and brought them back to us. These people are awesome. I will definitely stay here again!!!! 10 out of 10 on customer service very nice people. Thank you.

Nothing I mean it’s aging but the price is right.

Large and unique facilities

A/c was stuck at 78. Slept pretty horribly. We didn’t ask the front desk so bad partly on us.

Room was basic, but clean. Bed was comfortable, bath, air conditioning, refrigerator and microwave were all functional. Self-serve breakfast options were plentiful with fresh fruit offered. Breakfast staff were attentive and personable.

Front desk staff were disinterested, but perfunctory. Room phone was inoperable so unable to call desk for problems. Internet was available only by contacting outside tech service to set connection for personal device. That information was provided only by request after check-in. Front desk staff was uninterested, or unable, in assisting. Tech assistance was challenging, dependent on whomever was answering. Room was somewhat dilapidated. Other than fruit and milk at breakfast, food quality was industrial.

Everything.location,near pool, brefest,

The location was perfect! Staff was great - friendly and informative. Room was clean and comfortable.

The room could use some updating - there was a broken lamp and the blackout curtains could be a little longer. Other than that, it was fine.

The grounds themselves we're in need of maintenance as was the pool and spa which looked more like mud puddles

Das Bett war sauber

Unfreundliches Personal, sehr dreckig und muffig, Frühstück war um 07:30 leer und sie füllen nichts nach. Das Angebot war eh außergewöhnlich dürftig. Laute Strasse, Zimmer hellhörig - man hört alles vom Nachbarn Viel zu teuer für das was „geboten“ wird