Best Western PLUS Governor's Inn Richmond

Breakfast was good.

People slamming doors and children running up and down the hall half a night. Did not have good signs on the main road to guide you to the property. Completely missed the turn off even with GPS. Hygiene products were smelly and cheap!

The staff is very nice, large rooms.

This hotel needs an overhaul, it is old and in disarray. The bathroom was in terrible state. The fridge in the room was old/ rusty and making a buzzing noise. The parking was next to a trailer park.

AI generated images are truly misleading. Area this is located I definitely not recommend for a family stay.

Located directly behind a trailer park.

Breakfast was okay and breakfast staff was very nice.

This property should be shut down immediately. From the outside, it looks completely neglected, and the inside is in equally unacceptable condition. Our room had an entry door with gaps so large that hallway light poured in all night. There were stains on the bedsheets, ceiling, and walls—including what appeared to be dried blood or feces in the bathroom. The microwave was dirty inside, and the AC unit—installed inside an old furniture—blew dust and debris onto the floor. The bathroom faucet sprayed water everywhere, and the toilet ran constantly. To make matters worse, on the last day of our stay, when most of the rooms on our floor were vacant, the hotel turned off the hot water, seemingly to save money. When we asked for a solution, we were refused access to shower in any of the many empty rooms in other buildings. The front desk staff member, Channelle, was unprofessional and unhelpful and two-faced, which only added to the negative experience. Overall, this property is poorly maintained, badly managed, and should not be operating in its current condition.

The staff was great and welcoming

The property was older and in need of repairs. The bathroom had old chalking and the sink head sprayed everywhere when using. All the stuff was old.

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