Best Western Plus Roswell/Alpharetta

The first night, the concierge at the desk was excellent. She assisted me without complaint and as quickly as she could. She quickly changed my room when i told her the room i was in had not been cleaned. After the first night, service was poor to average. When asking for towels one night the two men at the desk had the towels laying in a pile at the front desk, when we came in from our meeting. One other night i had to go down to the front desk to get my towels. I deal with a disability so at times things can be... There was no microwave in the room. If we wantrd to watch YouTube we were required to pay for it. There are other things that gave me pause, like a woman loitering in the bteakfast area, who immediately left after my name was spoken loud enough to be heard. There are other things but this is enough for me to reconsider where I stay when traveling

Never stayed at a best western but was actually shocked with the quality. One of the cleanest hotels I’ve stayed in. Only downside is the pool closes at 7

Room was nice. The air unit was not cold when we got there, and we turned it down, and it still never got the room cold. Told front desk about the air and was offered a fan, which didn’t help. They said the rooms were sold out so couldn’t switch us. Tried to get in the pool multiple times, and it was never open/available to use.

Clean, safe area,