Residence Inn by Marriott Toronto Mississauga Southwest

Geeat

Nice room

Was a great place to stay.

It was bright, clean with comfortable beds and a good breakfast. The HVAC system was excessively loud and light sleepers will have a problem.

Very accomodating and a very nice place to stay

Staff seemed to initially help us by offering and providing a complimentary late checkout until 4pm. Then later lied and said it was never approved, even though they had provided us with key cards which work until 4pm at the day of checkout. This was later dealt with accordingly and a formal apology was issued to us by upper management. The staff continued to be rude about the situation and refused to apologize. The driving conditions were terrible. Many guests complained about the poor removal of snow from the entrance driveway and parking spots including accessible parking. Staff just argued with guests rather than taking the necessary steps to provide a safe environment. Our vehicle got stuck numerous times trying to leave and enter the driveway. No help was offered by staff. Wifi and room entertainment was spotty and not working for the most part. The TV greeting was for another guest in another room and the TV remote did not work. A maintenance worker was sent to our room to correct the issue, and rather than providing us with a working remote for the entire system, they provided the original TV remote used only to turn the TV on and off, and left the system remote with dead batteries, which could only be used in close range. We are regular guests at this hotel and can guarantee we will never be returning due to poor management and customer service. They even threatened to call the police and have us forcibly removed from the property when we mentioned our late checkout.

My lady guest really liked the property.

Courteous staff

This was a really excellent stay. Large clean room with full amenities incuding full fridge and stove. Great hotel with bar and food service and a great breakest buffet included. Friendly staff, we had a small issue with room heat and they came right away to sort it out.