Hotel Vale's

Comfortable bed and the use of a fridge.

Initially, we were given the wrong room to the one we'd booked. It had a leaking toilet and a noisy A/C unit. We were moved to a better room, still not the one we'd booked, by the main road next to the very noisy trucks using their "Jake Brakes" all day and night. The room had no hand towel or shampoo. Then the pull-down blind in the window broke and fell off the wall. They had the cheek to try and charge us for it. I informed them it was simply due to lack of maintenance, which they accepted, but they still gave me a very bad exchange rate upon payment. Also, I ordered the Colombian beef in sauce, which mostly consisted of fat and connective tissue. Overall, it was very disappointing.

The staff were very polite and welcoming. The location was perfect for my needs. The restaurant offered a great variety of foods. The owner, Christian, was an amazing host. I will be back again soon!

When I arrived I was told that there was no vacancy, despite my reservation was confirmed hours ago. The only solution they offered me was another location 10km away which was very basic and not as clean. On top they charged me more!! Never in my life!!

Easy access, good value

- there was wifi - there was a tv

- there was a smell of mold inside the room - there was a smell of cow feces outside the room - the room was cramped - the bed was very uncomfortable - the room was not clean

Place was great for the price, very clean and comfortable, employees were very helpful and friendly, breakfast was good and very affordable priced