Best Western Plus All Suites Inn

everything

nothing. all was great

From my arrival to my last day. The staff was friendly and kind. I had a long drive and got in early and was able to get into my room earlier.

The booking com said there were three beds in the room: 2 queens and a pull out couch. There was no pull out couch so we had to get two rooms. 😩

A correct listing on your website!

Very close to where we were going, Santa Cruz Beach Boardwalk.

1. Bathroom tub needed to be cleaned better. 2. The lady who was at the desk the day we left was very stand offish and kind of rude. The general staff was great.

The location was great

I don’t like the fact that there is only one entrance into the hotel and our room was all the way in the back of the hotel. There was mold on the bathroom door.

It was clean, staff was not the best

We booked a specific room through booking.com. It was supposed to be an extra large room and was supposed to include a pull out sofa. We have kids. We need more beds. Check in was at 4pm, we arrived at 3pm. We were told we were in luck because our room was ready and we could check in early. For an extra charge. Always nickeling and diming for an extra charge after we are already paying Santa Cruz prices to sleep there for a night. We paid the fee so we could set our stuff down and take our kids to the beach. I refrained from asking them if we checked out an hour early the next morning did we get a discount? When we viewed our room, it was not extra large and no sofa. We informed the front desk only to be told it was booking.com fault for posting the wrong room description. We were offered a rollaway bed. For an extra charge. When we returned that evening, the parking garage was full so we had to find street parking. The rollaway bed that we paid extra for had no pillows. I went to the front desk to request pillows only to be immediately told by the front desk that they had no extra pillows. They just had this response ready. I would describe this property as entitled and “politely”inhospitable. It is the busy season in a popular area and they made it clear they don’t need our business because they have plenty of business anyway. They had the opportunity to do the right thing for us and did not bother doing it. I later called Booking.com about the incorrect room description and they assured me that it is the property itself that creates the room descriptions and submits them, and updates the booking site on their availability. Clean hotel, but customer service matters to us. We miss the good old days when customers mattered.