Studio 6 Houston, TX - Westchase

Price and location

It’s under reconstruction. Power sockets are open, many things missed on not working in the room

The room size was ok

There are a few things that I did not like about this hotel and I would not recommend: -When I booked, it said that breakfast was offered, and it was the main thing when I considered to booked this hotel, because it had other hotels in the area with similar price but did not offer breakfast. So I only picked this one because of that, but they are only offering breakfast during the weekends. -The pool was closed, the water was green and discusting. In the pictures when I booked the pool looked amazing, but actually looks like trash. -The shower towels that some yellow stains and also I could see some hair in them. -The gym was in a very bad shape with absolutely zero maintenance in the equipment, both treadmills were broken and the pulley system was not locking in place, making it dangerous. -Also, the toilet bowl had the trigger system not working properly, we had to open the lid and connect the chains back again a few times because it was loose. -I asked for an extra bed sheets, blanket, and pillow for me to use in the sofa bed my room had, and the reception left these items in the floor while waiting for me to come down stairs to pick it up. -Lastly, no elevator.

I had to pay with a card not cash, I had cash but the staff refuse to colet it and ask for a card.

Upon check in for a seven night stay, I asked the front desk clerk if he needed the paperwork for our service animals, and he said, "dont worry about it." When our stay was up, I went down to extend the stay for a couple of nights and was denied because they said we did not inform them of the animals, although I did. There is no legal obligation to inform them for service animals, and they can not legally deny a stay because of service animals. But they did. I was on the phone with booking.com for about an hour as they tried to resolve the issue but were unsuccessful. Booking.com did refund my payment for the extension of a nonrefundable booking, so kudos to them. By the end of the phone call, the hotel had called armed security to remove me from the premises, and i had not yet begun to pack our things as I had been dealing with the situation. The security company was understanding and gave me an hour to vacate. Under the threat of arrest I was unable to gather all of our belongings and had to leave a significant amount of property behind for which the hotel charged an additional $50 excessive cleaning fee, that I did not authorize, as well as kept the original $50 deposit. Without a vehicle and out $100 plus the cost of the extension as I had to wait a week for the refund, I was out in the rain with a full luggage cart and two service animals and no funds to rebook somewhere else. The hotel's actions were highly illegal per the Americans with Disabilities Act, if anyone can recommend an attorney for this type of situation it would be greatly appreciated.

The property is dirty.