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6.7 / 10 Guest Rating

SHG Hotel Villa Carlotta

Via Mazzini, 121-125, Belgirate, IT

SHG Hotel Villa Carlotta - main view

About the Property

Luxurious Amenities
Indulge in onsite massages, relax on the terrace, or stroll through the garden for a tranquil experience. Enjoy complimentary Wi-Fi, concierge services, and even babysitting options.
Convenient Services
Benefit from room service, a business center, complimentary newspapers, and dry cleaning facilities. Host events effortlessly with the conference center and meeting rooms available. Parking is free for your convenience.
Elegant Accommodations
Unwind in one of the 129 guestrooms with minibars and free Wi-Fi. Watch satellite TV, and refresh in the private bathroom with premium toiletries. Each room is equipped with a safe and desk for your comfort.
Immerse yourself in luxury at SHG Hotel Villa Carlotta, where every detail is designed to enhance your stay. Book now for an unforgettable experience.

Facilities & Amenities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Picnic area
Elevator

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

* All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. * Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. * Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. * The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. * Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.7
Good100 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

T
Therese
Verified booking
Standard Room
Stayed in Aug 24, 2022

"Excellent"

8.0

Mycket sköna sängar och trevlig och hjälpsam personal. Bra läge och fin utsikt. Det som var mindre bra var att det var mycket dammigt under sängarna och vi hittade ett gammalt trosskyddspapper i badrummet som inte kom från oss. Lite slitet men renovering pågår så kommer nog bli ett fint hotell.

Helpful?
M
Mathias
Verified booking
Standard Room
Stayed in Aug 11, 2022

"demande de remboursement "

2.0

Bonjour, mon séjour était une catastrophe ! Les photos de votre site ne sont pas à jour. L'hôtel est en travaux et à moitié abandonné. Le logement est insalubre, sale. 160 euros c'est un prix énorme pour une prestation désastreuse comme celle-ci. On peut employer le mot "arnaque". Les vitres sont fissurées, les volets cassés, la salle de bain moisie et crasseuse. La piscine et le jardin sont dans un état catastrophique. Il n'y a plus de restaurant. J'ai passé 3 heures au téléphone le soir avec vos employés qui n'ont pas pu me reloger, pour certains qui ne m'ont jamais rappelé après la coupure de la ligne. J'étais donc obligé d'y rester la nuit avec ma compagne. Nous n'étions pas rassurés et pas détendus dans cet endroit "insecure". Ce n'est pas digne et à la hauteur des prestations que vous proposez. Même si votre annonce stipule en bas que l'hôtel est en travaux, c'est un affichage malhonnête (positionné de cette manière). Vous devez le mettre en évidence et changer ces photos mensongères. J'estime vous rendre service en prenant le temps de vous écrire et de vous faire un constat compte tenu de la qualité désastreuse du service. J'espère que vos clients éviteront ce piège ! J'attends votre retour avec impatience et un remboursement. Ci-joint les photos de mon séjour. Merci d'en prendre note. Cordialement. Mathias Minne 0673148584

Helpful?
G
Guido
Verified booking
Standard Room
Stayed in Sep 26, 2021

"Good"

4.0

La struttura non è come appare in foto. Il letto matrimoniale è composto da due letti singoli con le rotelle che si spostano di continuo e il bagno lascia abbastanza a desiderare. Prezzo eccessivo per la struttura.

Helpful?
G
Giampiero
Verified booking
Standard Room
Stayed in Sep 24, 2021

"Sorpresa"

2.0

Purtroppo al mio arrivo in reception mi viene detto che non esiste nessuna prenotazione a mio nome, dopo breve ricerca mi viene detto che la struttura non ha accettato la mia prenotazione

Helpful?
S
Samimi
Verified booking
friends
Standard Room
Stayed in Sep 2, 2021

"Excellent"

8.0

Il se site à belle endroit devant un grand lac et montagne mais qui n’ai ma pas plus c’est l’état général de bâtiment qui nécessite un peu de réparation

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Aug 26, 2021

"A disaster! "

2.0

Not worth to stay, even not 1night. Service below zéro at multiple levels. AC was leaking ++. Paint of pool was coming off. Bathroom from the sixties! Pool area dirty. Only the view is excellent.

Helpful?
R
Riccardo
Verified booking
partner
Standard Room
Stayed in Aug 23, 2021

"Good"

4.0

pessime condizioni di manutenzione generali, puzza di muffa nei corridoi, bagno in camera con lavandino rotto, piastrelle rotte, aspiratore bagno non funzionante, rubinetti doccia vecchi, condizionatore camera rumoroso e funzionante solo come ventilazione (no freddo). Piscina con struttura corrosa, servizi igienici e spogliatoio penosi La cortesia e disponibilità del personale non è sufficiente a riscattare le mancanze di manutenzione. unica cosa valida è la vista ottima sul lago

Helpful?
V
Viviana
Verified booking
Standard Room
Stayed in Aug 21, 2021

"Un grand hotel da migliorare"

8.0

Hotel in villa prestigiosa. Ristrutturato l’edificio ma il parco secolare e la piscina/ giardino fa molto desiderare. I tavolini arrugginiti nelle aree comuni all’aperto i lettini (pochi e sporchi) in piscina Lasciano il cliente che ha scelto un 4* un po’ deluso. Se devo dirla tutta anche la sala colazione è un po’ fredda e povero il banchetto self-service. Le camere invece molto belle con vista mozzafiato. Insomma c’è ancora spazio per migliorare

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jul 28, 2021

"Run down and not so clean"

4.0

The location of the hotel is good, but that's about it. The inside looks like a run down cruise ship. The rooms seem okay at first, but the AC is very noisy and the bed not really comfortable and the cleanliness of the entire hotel is just not good. I would have actually not been surprised if the place would have had fleas or bed bugs. The hallways of the hotel were dirty. It's a shame. A lot could be made out of this location, but a lot of renovation work and cleaning will have to be put in. Do not recommend.

Helpful?
L
Louisa
Verified booking
Standard Room
Stayed in Jul 28, 2021

"Good"

6.0

Mold smell in the lift carpets were dirty pool area not so good or aircon in the room made a terrible noise

Helpful?