Super 8 by Wyndham Lancaster

The front desk lady was rude. She seemed like she hated her job and would’ve rather been anywhere but there. We were in town to set up funeral arrangements and this location was closest to my cousins house. We were made to seem like more of an inconvenience.

Phenomenal housekeeping...very friendly!

Pleasantly surprised on cleanliness and cleaned daily. Staff very friendly but realize this is older property that won't be perfect. Old staining on ceiling and bad leak in shower. No other issues to appearances kept well for age.

Good clean simple room. Breakfast is simple

I made a mistake

My mother and I came down for my Grandfather’s funeral and we checked in at 8 o’clock that night and the first room they gave us, both mattresses had bedbugs all over them. The second room they gave us had roaches everywhere. Lancaster only has a couple hotels and my Mom had stayed at this hotel years and years ago and said it was a nice clean hotel and that’s why we went there. My mom and I neither one could sleep, worrying about the bugs and then being upset about my Grandfather’s death but after being at the hotel for four hours we decided to leave. We thought it would be cleaner and safer to sleep in the car then to stay at this hotel but instead we drove the three hours back home and returned the next day. We didn’t realize that across the street was a Quality Inn that we stayed at for the next few nights that was a wonderful hotel. If you have to stay in Lancaster I would definitely recommend Quality Inn. They have brand new mattresses and they are totally remodeling the hotel and the hotel staff were wonderful, not to mention they have the softest pillows I’ve ever felt but be sure and ask for extra because their pillows are really small. At night they have so many bright lights outside you think if you walk outside at night that it’s daylight it’s so bright. I chatted with Travelocity online and told them the situation with hotel 8 and they tried to talk to them about giving me a refund or a partial refund and they told them no as well.

Front desk personal was very very friendly and soooo sweet to me. She explained bery detail about the hotel and reward pts. I will be staying here everytime i come from Pennsylvania. 7 times a year!!!!

Coming in lady at front desk seemed to very unwelcoming and rude. Room was filthy and unclean. In need of new paint, carpeting and just an update all around. Busy location so the road was very audible. That can’t be helped though. Not a lot of amenities except a coffee station in the morning and vending. I felt really not able to mention anything because staff in general didn’t seem to care. On my last few days I did see a cockroach and that is a concern. Really wouldn’t recommend this to anyone.

I have never seen such a horrible hotel room in my entire life!!! It was dirty and smelled disgusting. The sheets and covers had burnt holes even though it was a non smoking room. There were tiny roaches in the tub and walls. The pillows smelled like sweat. I used a pair of jeans and a pillow instead and did dare to use the covers. Since there was no other place to go and it was so very late we had to stay but non of us really rested because it was so uncomfortable being there. I even tried to go buy pillows and sheets but Walmart was closed!!

Older hotel