Lake Norman Inn and Suites

The hotel and staff were great. The only complaint I have is the pool not being opened which is the biggest reason I booked my stay

The pool. It was not opened. Something about inspections. That was a real let down

The bed was comfortable

Bathroom door opened up an inch from the toilet. Sink was outside the bathroom. Breakfast selection was less than expected. eating area was nondescript

Problem with air conditioning. Was corrected immediately. Breakfast was good and staff were friendly.

Front of building under construction. No signs. Difficult to locate.

The room was good. the clerk was very helpful.

The breakfast was lame. No fresh fruit. The egggs gave me heartburn for the day. No Pancakes. Coffee was ok. The front entrance was being reconstructed. I hd to go in thru the back unsecured door.

The hotel was clean for the most part and the beds were comfortable...despite the loud noise from the remodeling they had going on there.

I was not pleased with a few of the staff members. The manager was never available when I needed to speak with him. I dont even know his name. There is a lady named Fran or Jan who I felt was harassing me and my child during my whole stay which was approximately a month. I informed the other staff of my concerns and of course nothing was done about it. She continued constantly calling my room, my personal phone while I was at work after she was told not to and knocking on our room door while we slept. She was very rude and annoying. They are also very unorganized. I was forced to pay a $100 deposit in cash vs on my debit card. When it was time for me to check of the room at 11:00 am Andy, the man at the front proceeded to tell me that they did not know what happened my deposit and that I would have to wait until shift change at 3 pm before I could find out where my money was. When the time came I got the same story from the next girl. I checked out at 11 am but I didn't receive my deposit until after 6 pm that evening. That is unexceptable. Me and my child also had the manager threaten to call the police on us just because we were sitting on the stairwell outside the hotel with our belongings waiting for someone to come and pick us because I dont have my own vehicle. Not very professional at all. 10 out 10 I would never recommend this hotel to anyone just based on my experience with the staff. They also do not have very much amenities for the guest. A pool and a gym is all and the breakfast was terrible. A laundry room for guest who have extended stays would have been great..but no. Very disappointing 😞

Staff was friendly and location was great

Needs major updates , TVs old, old AC unit, ice machine only on first floor.