Best Western Mountain View Inn

The room was very comfortable and so was the bed.

The breakfast wasn’t very good. Not much variety and they were out of things.

Perfect

Staff friendly

Could have been a little cleaner in the shower.

When we arrived we were told that their credit card machine "quits working every night at about 10:00(pm), we don't know why that's just what it does". They didn't even try to run my credit card, they just asked me to fill out a form authorizing them to run it when the machine started working again. I thought that this was very strange, but never imagined the inconvenience that this would become. Later at about 12:40 am, after our whole family was asleep, we are all startled awake by the VERY loud hotel room phone. It was a call from the front desk, saying that there was a problem with our credit card and that we need to come down right away to pay for the room. My husband & I had to get up, get dressed, and go down to the front desk, just to realize that when their machine had started working again they tried running our card, but it wouldn't go through, so we needed to pay another way. The staff seemed to think that this was a justifiable excuse to wake us up in the middle of the night as though we were trying to deceitfully avoid paying. I had used customer loyalty points to pay for nearly half the room cost, so it wasn't even a significant amount of money that was owed. All of this could have easily been handled on check-in (if they had reliable equipment) or even at check-out the next morning. The hotel's inability to correct their ongoing credit card equipment problem and decision instead to wake us up in the middle of the night, left us not only completely dissatisfied as customers, but insulted as well.

No carpeting in the room! Yeah! It was lovely to feel safe walking across the floor. The beds were excellent and amenities nice.

This is an older property. This said, there have been notable measures taken to update the bathroom and suite.

TV was nice. Shower big and clean.

Smelled old. Looked old and outdated. Dirty. Stuff on the floor and on the bed. Fridge made loud popping sounds all night.