Best Western Plus Heritage Inn & Suites Houston,Pasadena,Deer Park,Channelview

About the last min 100 deposit that I was told after I paid and booked the room and wasn’t going to be returned until 7 days or more

About the last min 100 deposit that I was told after I paid and booked the room and wasn’t going to be returned until 7 days or more

Staff were very welcoming and helpful.

Breakfast options were limited for someone who needs gluten free.

The hotel is in fairly good condition, and the room was clean. The housekeeping staff did a good job. I don’t know when it opened or when it was renovated, but I have no complaints in that regard. That’s honestly one of the very few things this place has going for it.

1. We were given a key card and told the room was ready. When we got upstairs, we found out it hadn’t even been cleaned yet. We had to wait for housekeeping to finish preparing the room. 2. We stayed at the hotel for two nights. The next day, our key card stopped working. It turned out the staff had entered our stay as only one night, so we had to go back downstairs and sort it out. 3. Breakfast was supposedly included with our stay, but in reality there’s barely any breakfast here for anyone. For a fairly large hotel, there are only 4–6 tiny tables and almost nothing to eat. There are two waffle makers with lines of seven people waiting, clearly unable to handle the demand. Other than waffles, the options were standard flavorless eggs, terrible potatoes, and sausage patties that tasted like they were made from scraps. First we had to wait for a table to open up, then we tried the food, threw most of it away, and left to find breakfast somewhere else. On the second day, we didn’t even bother going downstairs for breakfast. 4. The location is honestly awful. It’s about 10 minutes away from the heart of the U.S. petrochemical industry. We weren’t familiar with Houston, so choosing this location was partly our own mistake. This part of the city feels like Gotham City from Batman. If you actually want to explore Houston, this is definitely not a good area to stay in. No matter where you want to go, expect at least a 30-minute drive.

The hotel was an easy off, easy on to highway, staff was very friendly and the rooms were very clean and comfy.

There is a "locked gate" parking lot, except it is not completely gated off in the back.

The breakfast was good hot sausage and eggs along with the usual breakfast food from an hotel. I wished they had water also for breakfast.

The Spanish lady that worked during the day on 4/25 at 1:30pm didn't want to let my family member up to my room I had to go downstairs and get him . After I questioned her about it see stated with an attitude well I did let him up. What nonsense where one can't have a guest in a hotel?